Binita Dudhraj
Bexley,NSW
Summary
I am an enthusiastic, punctual, and reliable person who likes to work in a team and gain new organizational experiences. I like to work in a competitive environment and acquire all the skills and knowledge to be updated in the related field. I am receptive to feedback considering it as an avenue for self-development.
Overview
4
4
years of professional experience
Work History
Volunteer
Providence Diability and Aged Care Services
12.2024 - 01.2025
- Personal care and hygiene assistance
- Manual handling and mobility support
- Medication prompting (if applicable)
- Communication and active listening
- Client-centred support
- NDIS understanding
- Cultural sensitivity
- Teamwork and collaboration
- Documentation and reporting
- First Aid and CPR certified
Out-Bound Caller
KHALTI DIGITAL WALLET
11.2020 - 05.2022
- Company Overview: (NEPAL)
- Handling calls, and emails with duties to sign up new customers retrieving the data and providing relevant product information.
- Responsible for having a submissive capacity.
- Ability to adapt positively to frequently changing work practices and needs.
- Able to manage customers' queries through phone, email, and social media.
- Able to create a friendly environment and effective work relationships.
- Ability to manage and serve clients in a positive manner.
- Able to stay highly focused and work calmly in a busy and stressful environment.
- Ability to learn and upgrade job skills to meet the changing demands.
- Contributing to team effort by accomplishing related results as needed.
- (NEPAL)
Customer Service
MACDONALDS
08.2022 - Current
- Company Overview: (WATERLOO)
- Demonstrated effective communication by engaging with customers, colleagues, and supervisors in a clear and professional manner.
- Worked collaboratively with a diverse team to achieve common goals and provide seamless customer service.
- Thrived in a fast-paced environment by effectively multitasking and prioritizing tasks.
- Maintained a productive workflow by organizing work responsibilities and utilizing available resources effectively.
- Proactively identified and resolved potential issues to prevent customer dissatisfaction.
- Committed to providing excellent customer service and exceeding customer expectations.
- (WATERLOO)
Customer Service
Spitroast
05.2023 - Current
- Order Taking and Processing: Efficiently and accurately take and process customer orders using POS systems or order management software.
- Timely Order Fulfillment: Ensure prompt and accurate delivery of orders by managing queues effectively and coordinating with kitchen staff.
- Customer Assistance: Provide exceptional customer assistance, addressing inquiries, offering menu information, and accommodating special requests.
- Upselling and Cross-Selling: Successfully upsell or cross-sell additional menu items or promotions to enhance customer satisfaction and increase sales.
- Payment Handling: Proficiently handle payment transactions using various methods and prioritize security.
Education
Diploma - Community Service (Disability)
Victorian Institute of Education
02.2024
High School - undefined
Phoenix School
Higher Schooling - Business Studies
Prasad Higher Academy
Skills
- Excellent Communication
- Active Listening
- Problem-Solving
- Adaptability
- Time Management
- Punctual & Hard Working
Timeline
Volunteer
Providence Diability and Aged Care Services
12.2024 - 01.2025
Customer Service
Spitroast
05.2023 - Current
Customer Service
MACDONALDS
08.2022 - Current
Out-Bound Caller
KHALTI DIGITAL WALLET
11.2020 - 05.2022
High School - undefined
Phoenix School
Higher Schooling - Business Studies
Prasad Higher Academy
Diploma - Community Service (Disability)
Victorian Institute of Education
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