Binita Koirala
Brisbane,Australia
Summary
Results-driven professional adept at excelling in high-pressure administration and account management environments. Proven track record in managing diverse client portfolios, delivering tailored solutions, and strengthening customer relationships. Key skills include effective communication, organizational proficiency, and team collaboration aimed at enhancing customer satisfaction and optimizing operational processes. Career aspirations focus on leveraging these competencies to drive organizational growth and innovation.
Overview
9
9
years of professional experience
Work History
Client Services Officer
Nestworth Financial Strategists
Brisbane, QLD
02.2023 - 08.2024
- Managing and responding to client queries, and processing requests in consultation with the Adviser within specified timeframes.
- Preparation of relevant material and forms, as well as implementation of SOAs and ROAs.
- Complete tasks following a strategic review by the adviser, and file noting all client activity.
- Communicate with external client advisers and product providers.
- Make and manage client appointments, and prepare for adviser/client meetings; update internal and external client information.
- Revenue collection.
Customer Support Officer
Bravium
Canberra, ACT
05.2021 - 02.2023
- Provide a point of contact for clients.
- Answer incoming calls and handle non-advice-related queries.
- Attending face-to-face client meetings and assisting as required in actively managing the client relationship.
- Liaise with banks, investment platforms, share brokers, fund managers, wrap providers, master trusts, insurance providers, and administration service providers.
- Coordinate and prepare required financial documentation for new and existing clients, while working within deadlines.
- Complete all necessary reports and documentation as directed by advisors and managers.
Guest Services Agent
Roundhouse Hotels
Canberra, ACT
08.2020 - 02.2023
- Giving a warm welcome to the guest and providing a high level of personalized customer service.
- Handling multi-line phone calls and emails.
- Making reservations by converting guest inquiries into the bookings.
- Ensuring that the guest service desk is manned, operationally prepared, and stocked at all times to be available for guests as a point of contact.
- Complete guest check-in, which includes assigning guests their rooms, giving them keys, and briefing them about the available services, facilities, and their operating hours.
- Pay close attention and carefully listen to the needs and complaints of the guests, and immediately attend to them to have them resolved in the fastest way possible.
- Complete guests' check-out; include giving guests their final bill, and collecting payment.
- Running the night audit, balancing the shift totals, and handling the petty cash.
Client Services Executive
JAGA Workspaces
Canberra, ACT
09.2020 - 11.2021
- Greeted incoming customers to provide immediate, friendly, and knowledgeable support.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Promoted client satisfaction by working with operational teams in the proper resolution of service issues.
- Delivered a high level of service to clients to both maintain and extend relationships for future business opportunities.
Customer Service Representative
Qatar Airways
Doha, Qatar
07.2019 - 03.2020
- Dealing with the various passengers from all over the world, processing their travel documents, and handling baggage at the check-in counters, arrivals, and departure areas of the Hamad International Airport.
- Exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
- Acquired detailed knowledge of services, promotions, and events to offer added value to travelers.
Guest Services Agent
Hotel Shambala
Kathmandu, Nepal
08.2015 - 06.2019
- Greeted guests with a friendly and welcoming attitude.
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Assisted in resolving customer complaints in a courteous and professional manner.
Education
Masters in Hotel Management -
Tribhuvan University
01.2018
Bachelor of Hospitality Management -
NATHM College
01.2014
Skills
- Conflict resolution
- Time management
- Technical proficiency in CRM software
- Detail-oriented
- Multitasking
References
Available upon request
Timeline
Client Services Officer
Nestworth Financial Strategists
02.2023 - 08.2024
Customer Support Officer
Bravium
05.2021 - 02.2023
Client Services Executive
JAGA Workspaces
09.2020 - 11.2021
Guest Services Agent
Roundhouse Hotels
08.2020 - 02.2023
Customer Service Representative
Qatar Airways
07.2019 - 03.2020
Guest Services Agent
Hotel Shambala
08.2015 - 06.2019
Masters in Hotel Management -
Tribhuvan University
Bachelor of Hospitality Management -
NATHM College
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