Binitha Shaiju
Xxxxx,United Kingdom
Summary
Seeking a challenging career which ensures learning and provides an exposure to new trends there by stimulating Personal & Professional growth. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
13
13
years of professional experience
Work History
Medical social Worker
BABY MEMORIAL HOSPITAL Ltd.
06.2017 - 04.2024
- Counsel the patients and their bystanders on the transplant procedures
- Coordinate between the Doctors and transplant patient families
- Conducting Deceased Donor Organ Transplant Program
- Built an engaging rapport with Transplant recipients and donors
- Implemented Customer service procedures and ensured that guidelines were followed
- Contribute to short and long-term organizational planning and strategy as a member of the management team
- Handling the PRO activities- Handling legal Procedures, Online 'Form C' submission, Visa conversion and Extension work & visit to FRRO office for further procedures
- Welcome the patients and assist them in a professional manner from check-in to check out
- Guide the patients and their bystanders to the respective department where the necessary procedure is done
- Counsel the patients or their bystanders to identify problems relating to care and take steps to solve the problems
- Learn and attain thorough knowledge of hospital policies, procedures available to the patients and follow
- Record and report data on patient feedback, suggestions and complaints and make necessary recommendations on the same so as to ensure efficient and effective service
- Counsel the patient and their bystanders on the treatment procedures, treatment cost and theatre charges, type of billing, medicine required & replacement procedure
- Escort and ensure that the foreign patients are provided with efficient care and assistance from their arrival at the airport till their departure from the hospital
- Coordinate with Wards Supervisor/ Ward Secretaries to obtain the 'C' form if any foreign nationals stay in the hospital and to complete C form & visa conversion process if needed both online & from FRRO office
- Ensure that the VIP patients are provided with efficient care and assistance from their arrival till their departure from the hospital.
- Offered crisis intervention services to address urgent concerns related to mental health, substance abuse, or domestic violence issues.
- Completed psychosocial evaluations and needs assessments.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Developed cultural competence through ongoing professional development opportunities, providing culturally sensitive services to diverse patient populations.
- Ensured continuity of care by coordinating seamless transitions from hospitalization to outpatient services or long-term care facilities.
- Improved patient outcomes by conducting comprehensive psychosocial assessments and developing individualized care plans.
- Organized clinical documentation, treatment plans, and referrals.
- Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Management Trainee
ASTER MIMS
06.2014 - 09.2014
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Improved management skills by participating in rigorous training programs and workshops.
- Analyzed customer feedback to identify areas for improvement.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
Public Relations Officer
Amala Institute of Medical Sciences
10.2011 - 06.2012
- Patient advocate and counselling
- Advised on reputational risks during decision-making processes, helping safeguard the company image in the long term.
- Provided internal communication support, facilitating information flow among employees and departments.
- Supported executive leadership by crafting speeches and presentations that effectively communicated company values and vision.
- Managed crisis communications, effectively mitigating potential damage to the company''s image.
- Forged strong media relationships to further public relations goals.
- Produced and distributed internal and external communications.
- Monitored media coverage closely, analyzing trends and making recommendations for future strategies.
- Developed strong relationships with key influencers and stakeholders within the industry.
- Perform psychological assessments
- Referring patients and families to medical resources
- Provide patients and families assistance to obtain financial and legal assistance
- Work for the best interest of the patients and the management.
Education
Master of Business Administration (MBA)-HR -
Karunya University
Coimbatore, TamilnaduMaster of Social work (MSW) -Medical & Psychiatry -
Calicut University
Kerala, KeralaBachelor of Arts (Economics) -
Calicut University
Kerala, KeralaSkills
- Excellent interpersonal and communication skills
- Ability to understand customer requirements and provide appropriate counsel
- Experienced in dealing with all kinds of customers
- Well equipped in time management and team management skills
- Ability and interest in learning and incorporating new technology
- Child Welfare
- Intellectual disability services
- Healthcare Navigation
- Clinical Documentation
- Family Support
- Mental health counseling
- Multicultural Competence
Accomplishments
- Very good team player with a great commitment level
- High self-confidence and quick learner
- Likes to take up challenges and responsibilities which is a key to success
Personal Information
- Passport Number: M8315807
- Date of Birth: 05/13/88
- Driving License: Valid Indian Four Wheeler Driving License
- Marital Status: Married
Other Experience
- Project work on A Study to Effectiveness of Training and Development programme, Specific Reference to The MIMS Hospital Calicut India
- Project work on A Study of Psycho-Social problems of the Adolescent Destitute girls, Specific Reference to The Destitute homes run by the Wayanad and Calicut district, India
- Organizational study of The Travancore Cements Ltd Kerala, India
- Internship Training in Shreyas (Social Service Centre, Wayanad, India
- Internship Training in Regional Cancer Centre Trivandrum, India
- Internship Training in MOSC Medical College Hospital Kochi, India
References
Salil Sankar, Assistant General Manager (Public Relations), Baby Memorial Hospital, Calicut, Kerala, 9847001139
Awards Recognition
- Received an appreciation letter from MIMS Hospital
- Secured first and Second place in college level Theme show competitions
Training
- Participated in Entrepreneurship Awareness Camp organized by Business, Leadership & Management Department, Karunya University Coimbatore (Dt) TamilNadu, India
- Participated south India Management fest 'Phronesis 2012' Karunya University Coimbatore, TamilNadu, India
- Participated in national seminar on 'Strategies for Managerial Excellence for Business Analysis' Karunya University Coimbatore, India
- Participated Ten hours Basic Counselling Training Programme (B.C.T.P) organized by AFFERM, Cochin, India
- Attended 5 days Transplant Counsellors training program conducted by Mohan Foundation (Multi Organ Harvesting Aid Network) at Aster Medicity Kochi, Kerala
- Participated in Management Development Programme (MDP) Organised by HRD in Baby Memorial Hospital in Association with Dr. Reddys Foundation for Health Education during the period April 2023 to May 2023
Timeline
Medical social Worker
BABY MEMORIAL HOSPITAL Ltd.
06.2017 - 04.2024
Management Trainee
ASTER MIMS
06.2014 - 09.2014
Public Relations Officer
Amala Institute of Medical Sciences
10.2011 - 06.2012
Master of Business Administration (MBA)-HR -
Karunya University
Master of Social work (MSW) -Medical & Psychiatry -
Calicut University
Bachelor of Arts (Economics) -
Calicut University