MYOB
Binod Adhikari
Individual Support ( Ageing, Disability, Home & Community), Customer Service Representative, Accounts
Rose Bay,TAS
Summary
Well-qualified Accountant and Customer Service Representative ,proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Customer Service Representative
Apack NSW Pty Ltd
Auburn, NSW
03.2017 - 12.2020
- Provided primary customer support to internal and external customers in fast-paced environment.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Responded to customer requests for products, services and company information.
Assistant
Ghattas Distribution Co.
Revesby, NSW
05.2015 - 11.2017
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Provided accurate and effective product solutions to customers and promoted sales.
- Kept detailed records of sales, payments and completed or in-progress deliveries.
- Accurately recorded delivery, payment and route information using MYOB.
Accounts Officer
Maccaferri ( Nepal) Pvt. Ltd
Kathmandu, Other (Overseas)
07.2013 - 01.2015
- Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
- Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
- Prepared monthly reports, including payment and account reconciliations and financial statements.
- Oversaw AP and AR functions for organization with over $5 million in annual revenue.
- Processed payroll for approximately 50 total employees.
- Reviewed general ledger entries and assessed accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Executive
CG Electronics Pvt. Ltd ( Chaudhary Group of Nepal)
Kathmandu, Other (Overseas)
09.2011 - 07.2013
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
Sales Cum Accounts Officer
Nepal Hilltop Pvt. Ltd ( Nepatop Organisation)
Kathmandu, Other (Overseas)
07.2009 - 09.2011
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
- Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Reconciled accounts and reviewed all materials, including surplus, income, expense data, net worth and assets.
Education
Masters of Professional Accounting - Accounting And Business Management
Certified Practising Accountant ( CPA Australia
Melbourne 07.2019 - 11.2019
Masters of Business Studies - Accounting And Finance
Tribhuwan University
Kathmandu 11.2009 - 06.2013
Skills
Order fulfillment
Complaint resolution
Sales expertise
Report preparation
Warehousing functions
Recordkeeping strengths
Retail store support
Retail materials management
Cash handling abilities
Stock management
POS systems Handling
Software
ABM
Xero
Tally
Certification
Certificate III in Individual Support ( Ageing, Disability, Home and Community)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Reference available upon request
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Certificate III in Individual Support ( Ageing, Disability, Home and Community)
09-2020
Masters of Professional Accounting - Accounting And Business Management
Certified Practising Accountant ( CPA Australia
07.2019 - 11.2019
EWP Operator Licence
09-2018
Customer Service Representative
Apack NSW Pty Ltd
03.2017 - 12.2020
Assistant
Ghattas Distribution Co.
05.2015 - 11.2017
Accounts Officer
Maccaferri ( Nepal) Pvt. Ltd
07.2013 - 01.2015
Executive
CG Electronics Pvt. Ltd ( Chaudhary Group of Nepal)
09.2011 - 07.2013
Masters of Business Studies - Accounting And Finance
Tribhuwan University
11.2009 - 06.2013
Sales Cum Accounts Officer
Nepal Hilltop Pvt. Ltd ( Nepatop Organisation)
07.2009 - 09.2011