MYOB
Binod Adhikari
Individual Support ( Ageing, Disability, Home & Community), Customer Service Representative, Accounts
Rose Bay,TAS
Summary
Well-qualified Accountant and Customer Service Representative ,proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Customer Service Representative
Apack NSW Pty Ltd
Auburn , NSW
2017.03 - 2020.12
- Provided primary customer support to internal and external customers in fast-paced environment.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Responded to customer requests for products, services and company information.
Assistant
Ghattas Distribution Co.
Revesby , NSW
2015.05 - 2017.11
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Provided accurate and effective product solutions to customers and promoted sales.
- Kept detailed records of sales, payments and completed or in-progress deliveries.
- Accurately recorded delivery, payment and route information using MYOB.
Accounts Officer
Maccaferri ( Nepal) Pvt. Ltd
Kathmandu , Other (Overseas)
2013.07 - 2015.01
- Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
- Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
- Prepared monthly reports, including payment and account reconciliations and financial statements.
- Oversaw AP and AR functions for organization with over $5 million in annual revenue.
- Processed payroll for approximately 50 total employees.
- Reviewed general ledger entries and assessed accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Executive
CG Electronics Pvt. Ltd ( Chaudhary Group of Nepal)
Kathmandu , Other (Overseas)
2011.09 - 2013.07
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
Sales Cum Accounts Officer
Nepal Hilltop Pvt. Ltd ( Nepatop Organisation)
Kathmandu , Other (Overseas)
2009.07 - 2011.09
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
- Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Reconciled accounts and reviewed all materials, including surplus, income, expense data, net worth and assets.
Education
Masters of Professional Accounting - Accounting And Business Management
Certified Practising Accountant ( CPA Australia
Melbourne 2019.07 - 2019.11
Masters of Business Studies - Accounting And Finance
Tribhuwan University
Kathmandu 2009.11 - 2013.06
Skills
Order fulfillment
Software
ABM
Xero
Tally
Languages
Hindi
Nepalese
Arabic
Certification
Certificate III in Individual Support ( Ageing, Disability, Home and Community)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Reference available upon request
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Certificate III in Individual Support ( Ageing, Disability, Home and Community)
2020-09
Masters of Professional Accounting - Accounting And Business Management
Certified Practising Accountant ( CPA Australia
2019.07 - 2019.11
EWP Operator Licence
2018-09
Customer Service Representative
Apack NSW Pty Ltd
2017.03 - 2020.12
Assistant
Ghattas Distribution Co.
2015.05 - 2017.11
Accounts Officer
Maccaferri ( Nepal) Pvt. Ltd
2013.07 - 2015.01
Executive
CG Electronics Pvt. Ltd ( Chaudhary Group of Nepal)
2011.09 - 2013.07
Masters of Business Studies - Accounting And Finance
Tribhuwan University
2009.11 - 2013.06
Sales Cum Accounts Officer
Nepal Hilltop Pvt. Ltd ( Nepatop Organisation)
2009.07 - 2011.09