Summary
Overview
Work History
Education
Skills
Software
Certification
Work Availability
Additional Information
Quote
Timeline
StoreManager

Binod Adhikari

Individual Support ( Ageing, Disability, Home & Community), Customer Service Representative, Accounts
Rose Bay,TAS

Summary

Well-qualified Accountant and Customer Service Representative ,proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Customer Service Representative

Apack NSW Pty Ltd
Auburn, NSW
03.2017 - 12.2020
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Responded to customer requests for products, services and company information.

Assistant

Ghattas Distribution Co.
Revesby, NSW
05.2015 - 11.2017
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Provided accurate and effective product solutions to customers and promoted sales.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Accurately recorded delivery, payment and route information using MYOB.

Accounts Officer

Maccaferri ( Nepal) Pvt. Ltd
Kathmandu, Other (Overseas)
07.2013 - 01.2015
  • Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
  • Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
  • Prepared monthly reports, including payment and account reconciliations and financial statements.
  • Oversaw AP and AR functions for organization with over $5 million in annual revenue.
  • Processed payroll for approximately 50 total employees.
  • Reviewed general ledger entries and assessed accuracy.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Executive

CG Electronics Pvt. Ltd ( Chaudhary Group of Nepal)
Kathmandu, Other (Overseas)
09.2011 - 07.2013
  • Monitored outstanding invoices and performed collections duties.
  • Managed invoicing and payment processing operations.
  • Handled account payments and provided information regarding outstanding balances.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Reviewed accounts monthly to monitor and track customer satisfaction and complaints.

Sales Cum Accounts Officer

Nepal Hilltop Pvt. Ltd ( Nepatop Organisation)
Kathmandu, Other (Overseas)
07.2009 - 09.2011
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
  • Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Reconciled accounts and reviewed all materials, including surplus, income, expense data, net worth and assets.

Education

Masters of Professional Accounting - Accounting And Business Management

Certified Practising Accountant ( CPA Australia
Melbourne
07.2019 - 11.2019

Masters of Business Studies - Accounting And Finance

Tribhuwan University
Kathmandu
11.2009 - 06.2013

Skills

    Order fulfillment

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Software

MYOB

ABM

Xero

Tally

Certification

Certificate III in Individual Support ( Ageing, Disability, Home and Community)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

Reference available upon request

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Certificate III in Individual Support ( Ageing, Disability, Home and Community)

09-2020

Masters of Professional Accounting - Accounting And Business Management

Certified Practising Accountant ( CPA Australia
07.2019 - 11.2019

EWP Operator Licence

09-2018

Customer Service Representative

Apack NSW Pty Ltd
03.2017 - 12.2020

Assistant

Ghattas Distribution Co.
05.2015 - 11.2017

Accounts Officer

Maccaferri ( Nepal) Pvt. Ltd
07.2013 - 01.2015

Executive

CG Electronics Pvt. Ltd ( Chaudhary Group of Nepal)
09.2011 - 07.2013

Masters of Business Studies - Accounting And Finance

Tribhuwan University
11.2009 - 06.2013

Sales Cum Accounts Officer

Nepal Hilltop Pvt. Ltd ( Nepatop Organisation)
07.2009 - 09.2011

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Binod AdhikariIndividual Support ( Ageing, Disability, Home & Community), Customer Service Representative, Accounts