Binod Bhattarai
Hurstville,NSW
Summary
Accomplished hospitality and residential building professional with over 8 years of experience across hotels, resorts, and residential complexes, delivering exceptional service and driving operational excellence. Demonstrates strong leadership in guiding diverse teams, managing daily operations, and resolving complex guest and resident issues with professionalism and efficiency. Valued for creating safe, welcoming, and well-managed environments that elevate guest satisfaction and resident comfort. Currently serving as Manager on Duty at Meriton Suites, applying strong communication, facility coordination, and problem-solving skills to maintain high service standards and ensure smooth, efficient operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager on Duty
Meriton Suites
10.2025 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Led training sessions for new staff, fostering a culture of continuous improvement and teamwork.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated communication between departments to enhance service delivery and operational efficiency.
- Analyzed customer feedback to identify areas for service enhancement and employee development.
- Developed scheduling strategies to maximize workforce productivity during peak business hours.
- Trained employees in essential job functions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Duty Manager
Novotel Barossa Valley Resort
09.2022 - 09.2025
- Organize and control resort operations including guest services, accommodation, dining, and ancillary services
- Manage daily financial reconciliation and trading operations
- Represent General Manager during absences, ensuring smooth operational continuity
- Maintain maximum guest satisfaction while ensuring fire safety and security compliance
- Prepare comprehensive reports and statistical analysis for management review
Duty Manager
Vison Hotel
08.2022 - 09.2022
- Coordinated hotel operations encompassing guest services, accommodation, and dining
- Managed daily financial reconciliation and operational reporting
- Ensured guest satisfaction and property security compliance
- Maintained operational standards in General Manager's absence
Night Manager
Hotel Grand Chancellor Adelaide
04.2022 - 07.2022
- Supervised overnight hotel operations and guest services
- Managed financial reconciliation and audit procedures
- Ensured property security and guest satisfaction during night shifts
- Prepared daily operational reports and statistical summaries
Duty Manager
Port Lincoln Hotel
01.2021 - 01.2022
- Executed high-quality food, beverage, gaming, and retail services
- Oversaw comprehensive hotel operations with focus on sales maximization and cost control
- Managed stock control, purchasing, and accounting operations
- Supervised entertainment venues and security arrangements
- Ensured compliance with industry legislation and safety regulations
- Developed strong client relationships and provided tourism consultation services
Building Manager (Facilities Manager)
Towers Building and Property Management
04.2019 - 01.2021
- Organized activities and assigned responsibilities across multiple managed properties
- Provided comprehensive onsite management services for serviced apartments
- Supervised staff and managed resident registration and welcome processes
- Developed and implemented marketing strategies for amenities promotion
- Coordinated with external contractors, suppliers, and service agencies
- Managed financial activities including rate setting, budgeting, and departmental fund allocation
Duty Manager
Heron Island Resort
09.2018 - 03.2019
- Coordinated comprehensive resort operations including island transport, accommodation, and dining services
- Directed reservation, reception, room service, and housekeeping operations
- Conducted performance evaluations and implemented service improvement initiatives
- Supervised bar, restaurant, and conference activities
- Ensured compliance with liquor licensing and regulatory requirements
Night Manager
Rydges Hotels and Resorts
11.2015 - 08.2018
- Operated 24-hour night management shifts in high-volume accommodation facility
- Maintained exceptional guest service standards with minimal supervision
- Oversaw complete hotel operations during overnight periods
- Conducted daily accounting audits and maintained financial records
- Directed front office, housekeeping, and maintenance activities
- Coordinated security personnel and emergency response procedures
Owner (Self Employed)
Global Tours and Travels
11.2008 - 03.2014
- Provided comprehensive tourism consultation for Chitwan National Park and regional destinations
- Delivered personalized trip planning and efficiency optimization services
- Managed budgets, achieved sales targets, and maximized profit margins
- Established partnerships with service providers and tour operators
- Sold comprehensive travel packages including flights, accommodation, and transportation
Education
Diploma of Project Management -
Ambridge Institute
NSW, Australia04.2020
Diploma of Hospitality - undefined
Victorian Institute of Culinary Arts and Technology
VIC, Australia03.2017
PCL - Science and Technology
Tribhuvan University
Nepal01.2004
Skills
- Leadership & Management
- Team Leadership & Coordination
- Staff Training & Development
- Operational Management
- Crisis Management
- Decision Making
- Guest Relations & Service
- Customer Service Excellence
- Guest Relations
- Problem Solving
- Conflict Resolution
- Communication Skills
- Operational Excellence
- Time Management
- Multitasking
- Attention to Detail
- Quality Assurance
- Health & Safety Compliance
- Financial & Administrative
- Budgeting & Financial Oversight
- Inventory Control
- Technology Proficiency
- Report Preparation
- Marketing strategy development
- Relationship building
Accomplishments
- Over 8 years of progressive hospitality management experience in Australia
- Proven track record in multi-property and resort management
- Expertise in both urban hotel and remote resort operations
- Strong financial management and operational efficiency focus
- Successful entrepreneurial experience in tourism industry
Certification
Professional Certification: Duty Manager (VETASSESS, Australia)
Timeline
Manager on Duty
Meriton Suites
10.2025 - Current
Duty Manager
Novotel Barossa Valley Resort
09.2022 - 09.2025
Duty Manager
Vison Hotel
08.2022 - 09.2022
Night Manager
Hotel Grand Chancellor Adelaide
04.2022 - 07.2022
Duty Manager
Port Lincoln Hotel
01.2021 - 01.2022
Building Manager (Facilities Manager)
Towers Building and Property Management
04.2019 - 01.2021
Duty Manager
Heron Island Resort
09.2018 - 03.2019
Night Manager
Rydges Hotels and Resorts
11.2015 - 08.2018
Owner (Self Employed)
Global Tours and Travels
11.2008 - 03.2014
Diploma of Hospitality - undefined
Victorian Institute of Culinary Arts and Technology
PCL - Science and Technology
Tribhuvan University
Diploma of Project Management -
Ambridge Institute