Binod Chand
Hurstville,Nsw
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure IT Support Technician position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Technician
AVM Technologies
06.2022 - Current
- Provided top-tier technical support to clients, ensuring swift and effective resolution of issues related to Windows OS, Server, and Networking.
- Managed and maintained Microsoft 365 cloud technologies including Office 365, Exchange, Azure AD, SharePoint/OneDrive, and MDM, optimizing their functionality for clients' needs.
- Offered desktop and server support, executing troubleshooting strategies resulting in improved system performance and user experience.
- Cultivated and nurtured strong client relationships, addressing concerns promptly and proactively while upholding service standards.
Sales Assistant
Liquorland
06.2021 - Current
- Customer Service: Provided excellent customer service, showcasing strong communication and interpersonal skills
- Attention to Detail: Handled cash transactions and operated point-of-sale system with precision and accuracy
- Problem-Solving: Resolved customer complaints and ensured customer satisfaction, demonstrating effective problem-solving abilities.
Education
ACS Professional Year Program - ICT -
QIBA
Sydney, NSW09.2023
Bachelor of Information Technology -
Victoria University
Sydney, NSW11.2021
Skills
- Active Listening
- Self-Directed
- Attention to Detail
- Problem-Solving
- Windows server 2016/19 and Windows 10/11
- Microsoft office365, Azure AD, outlook, teams, and remote desktop, VOIP
- Azure Active Directory
- Windows server (AD, group policy)
- Virtualization (VMware and Hyper-V)
- Ticketing system (Zendesk)
Accomplishments
- Achieved a 20% reduction in system downtime by completing thorough server maintenance tasks with accuracy and efficiency
- Documented and resolved a critical network issue, which led to a 30% reduction in system downtime and a 25% improvement in overall network performance.
Affiliations
Australian Computer Society (ACS) - Member ID: 4349370
Certification
- Azure Fundamentals AZ-900
- CCNA 200-301(ongoing)
Hobbies
Passionate about exploring and expanding knowledge in wine, including wine tasting, studying regional varieties,winemaking techniques, and regional nuances.
Timeline
IT Support Technician
AVM Technologies
06.2022 - Current
Sales Assistant
Liquorland
06.2021 - Current
ACS Professional Year Program - ICT -
QIBA
Bachelor of Information Technology -
Victoria University
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