Binod Hyoju

• Developing forms in Content Management Systems utilizing JavaScript, CSS, HTML, and other application development tools
• Responsible for process modelling, workflow development, system automation, designing and maintaining databases, and ensuring information is secure and accessible from critical servers (in-house/remote) and database management systems
• Developing high-level project reports daily/weekly/monthly and presenting them to the customers
• Managing and maintaining network communication for office staff, between project servers, connecting to the remote servers, and maintaining information security to a high degree
• Evaluating, analyzing, testing, and implementing the systems as per specifications and ensuring the database system is maintained during distribution and back-ups are conducted on a regular basis
• Managing and maintaining the performance of software and hardware leading up to and during distributions to ensure no or minimal downtime occurs during project delivery
• Responsible for critical backups including custom-designed modules of distribution software and database
• Managing the project closure - decommissioning/cancelling of services no longer required and IT inventory management for upcoming projects – sufficient stocks of labels.

We developed a well-functioning delivery management system capable of tracking operators, deliveries, and producing well-visualized reporting. The system is customized for FOGO Kits delivery for councils and waste management contractors all over Australia. We have been doing over 500,000 FOGO kits deliveries for NSW, VIC, and QLD councils every year and is growing.

• Troubleshooted hardware, software and network problems over phone, chat and remote login
• Created and managed IT incidents and service requests in JIRA Ticketing Software
• Performed, escalated, and reviewed tickets in queues and applied troubleshooting procedures independently and escalated to respective support level
• Installed and configured personal computers, tablets, phones and printers and solved their configuration and software issues
• Applied updated security patches and latest firmware and assisted in updating and setting up email accounts as well as handled customer login problems.

I developed and implemented a friendly network in the office and implemented bandwidth management rules for internet traffic. I also created and implemented a managed wireless mesh network and created a dashboard for traffic monitoring. I worked closely with the ERP migration team and successfully insuring all accurate data transformation to new system securely. Assisted in new systems development such as Jira Ticketing systems and HubSpot.

• Installed and troubleshoot equipment such as routers, switches, video–conferencing equipment, network, and internet-related issues by liaising with telecom service providers and vendors of the equipment
• Provided on-site simultaneous support to multiple users in diverse locations through remote desktop and VPN
• Successfully implemented security policies by configuring and updating security patches ensuring antivirus software was up-to-date and supporting network-related issues to file servers and webserver
• Troubleshoot laptops, desktops, tablets, and printers as well as LAN connectivity through segregating internal and external networks to meet the information security requirements of the company
• Successfully deployed a new wireless hotspot system in the office and ensured its optimum performance through monitoring and implementing load balancing techniques and bandwidth management queues.

Successfully deployed a new wireless hotspot system in the office and ensured its optimum performance through monitoring and implementing load balancing technique and bandwidth management queues.

• Communicated directly with customers and partners to build strong business networks and relationships.
• Established and maintained highly effective relationships with clients and industry partners to drive growth.
• Implemented innovative business development strategies to increase customer base and expand market share.
• Identified business development challenges and customer concerns for proactive resolution.
• Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
• Fielded customer complaints and facilitated negotiations, resolving issues, and reaching mutual conclusions.