Summary
Overview
Work History
Education
Skills
Certification
Attributes
Hobbies and Interests
Affiliations
Timeline
Generic

Binod Neupane

Hornsby,Australia

Summary

Self-motivated and dependable IT Support Officer with 2+ years of experience providing professional technical support to clients, improving customer service, and maintaining hardware and software. Skilled in troubleshooting technical issues, installing and configuring software and hardware, and delivering excellent customer service. Proven ability to enhance client satisfaction and resolve complex technical problems efficiently.

Overview

3
3
years of professional experience
1
1
Certification

Work History

National ICT Service Desk Officer

Calvary Health Care
10.2022 - Current
  • Assisted users through TeamViewer for troubleshooting and issue resolution
  • Delivered support via phone, face-to-face interactions, and ticketing systems like Jira, ensuring accessibility and responsiveness across multiple platforms
  • Managed user accounts, including creating, modifying, and deactivating accounts in Active Directory and Exchange environments
  • Assigned and managed Office 365 licenses (F3, E3) based on organizational requirements using tools like the Microsoft 365 Admin Center
  • Configured access permissions for applications and services within Office 365
  • Assisted staff with setting up Multi-Factor Authentication (MFA) for enhanced security
  • Deployed laptops and managed devices using Microsoft Intune for configuration and compliance monitoring
  • Resolved hardware issues related to desktops, laptops, printers, scanners, network equipment, and mobile devices
  • Provide high-class troubleshooting for Citrix platform-related issues
  • Monitored critical AD changes, file/folder security, and Windows server activities through AD Audit plus

IT Helpdesk Support - Level 1

Life Byte System Pty.Ltd
04.2022 - 10.2022
  • Provided first level incident resolution for desktop support, answered phone calls, resolved incidents and service request with excellent customer service and communication skills
  • Managed record and report tickets/request
  • Prioritised and organised incoming tickets based on urgency
  • Active directory administration (User Group creation and password resets)
  • Securely maintained users and groups in the Active directory
  • Diagnosed and supported hosted PABX telephony systems
  • Provided support in the deployment, installation, and maintenance of system
  • Worked in Lansweeper to check endpoint devices that includes pc, laptops, printers, and phones

Education

Professional Year - Australian Business Culture and Environment, Achieving Career Success, Australian Workplace Skills and Professional Business Communication

Performance Education
Sydney
10.2022

Master of Information Technology - Network and Security

Central Queensland University
Sydney
03.2021

Bachelor of Computer Science - Programming and Software Development

Tribhuvan University
Kathmandu
10.2018

Skills

Cloud Infrastructure

  • Office 365 Application Skills
  • Active Directory Administration
  • Enterprise Application Integration
  • Windows Server Management

Device and System Management

  • MDM Implementation with Intune
  • Antivirus Software Management
  • Print Management
  • Printer Operations Management

System Monitoring

  • Citrix System Management

Operational Support

  • Jira Ticketing Management

Certification

  • Microsoft Certified Azure: Fundamental AZ-900
  • Cisco Certified Network Associate, ongoing
  • Cloud Computing

Attributes

  • Strong learning ability - Demonstrated a high aptitude for learning new skills and handling technical difficulties in an efficient and prompt manner through utilising analytical skills and critical thinking
  • Willingness to learn - Always ready to gain new knowledge and skills that can enhance professional and personal skills.
  • Organisational skills and team management skills
  • Analytic and problem-solving skills

Hobbies and Interests

·· Travelling (Been to different places in Nepal)

· Playing Cricket (Leading the team as Captain in IT Cup)

· Watching Movies

· Machine Learning

Affiliations

  • Available upon request

Timeline

National ICT Service Desk Officer

Calvary Health Care
10.2022 - Current

IT Helpdesk Support - Level 1

Life Byte System Pty.Ltd
04.2022 - 10.2022

Professional Year - Australian Business Culture and Environment, Achieving Career Success, Australian Workplace Skills and Professional Business Communication

Performance Education

Master of Information Technology - Network and Security

Central Queensland University

Bachelor of Computer Science - Programming and Software Development

Tribhuvan University

Similar Profiles

CREATE PROFILE
Binod Neupane