Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Binod Tewari

Summary

A S S I S T A N T C O N S U L T A N T


Resourceful ISU Functional Consultant with exceptional attention to detail and exemplary client engagement skills. Dedicated professional with more than 15 years spent in IT industry [Tata Consultancy Services] with multiple roles and responsibilities like designing, functional support, system enhancements, optimizing system performance for reduced operational cost, leading teams etc. to exceed project expectations

Overview

15
15
years of professional experience
1
1
Certification

Work History

SAP ISU Billing Functional Consultant

Tata Consultancy Services Pvt Ltd
12.2016 - Current
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Consult implement and configure in SAP ISU Billing (Billing Master Data).
  • Collaborated with upper management to drive strategy and implement new processes.
  • Statement of Work (SOW), Functional Design Documents (FDD) & Configuration Design Documents (CDD) & Unit testing test cases preparation for large initiative and small changes.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs. Developed diagrams to describe and lay out logical operational steps.
  • Offered input for complex documents to support client-ready final versions.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Collaborating with stakeholders to understand their needs and translate them into Appian requirements.
  • Designing Appian APIs/module post understanding the entire business As-is and To-be flow.
  • Designing data models within Appian to support the business requirements and ensure data integrity and efficiency.
  • Creating documentation for the designed solutions, including technical specifications, user guides and training materials.
  • Provide post-implementation support, addressing any issues or enhancements required in the Appian solutions.

Operation Business Process Lead

Tata Consultancy Services Pvt Ltd
08.2009 - 11.2016
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Optimized core processes to improve business performance and operational agility.
  • Managed customer and industrial customers for AGL to ensure that proper knowledge transition would conduct and deliver the work packages/BPEM's/exceptions as per the SLA's.
  • Leading a team of 35 members of different skills, experience background and looking into the operation delivery, SLA etc.
  • Managing team's performance details (Attendance, Productivity, Quality, Flexibility, Adherence to SLA, Production defects etc.)
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Regular feedback session for effective monitoring of performance and identify any deviation bottlenecks. Assisted with new hire processing and existing training programs.
  • Think Strategically and plan the regular work in order to meet the SLA's Worked with colleagues to create prototypes for designs and training materials.
  • Analyze business processes to find out performance improvement areas.

Education

MBA - Accounting And Business Management

Mohanlal Sukhadia University
Udaipur, India
12.2016

Bachelor of Commerce - Accounting

Calcutta University
Khidderpur College - Kolkata, India
07.2007

High School Diploma -

WBCHSE - 12th
Khidderpur College - Kolkata India
08.2004

WBBSE - 10th
Behala Jayshri Shikhaniketan - Kolkata India
04.2002

Skills

  • SAP Implementation
  • Performance and Scalability Design
  • Test Case Design Solutions
  • Conceptual Design Plan
  • Agile Sprints Scrum
  • Methodology Performance
  • Analytics Problem Resolution
  • Document Design
  • UAT Support
  • Debugging and Troubleshooting

Certification

Electric Industry Operations and Markets.

Lean Six Sigma Green Belt.

AGILE way of work foundation.

LDP Ascent - Leadership Journey.

Service Management (ITIL).

Digital : MFDM AI Aware Certification

Digital Transformation with Google Cloud

Leadership : Find Your Everest Certification




Additional Information

Major Project Delivered :

  • Price change Project
  • Concession Response Project
  • Victoria Back Billing 9 to 4 months
  • Consumer Data Right (CDR)
  • Appian – Current Project



Additional Details:

Passport - P5924040

VISA - 482 TSS VISA

Current Location - Melbourne Australia

LinkedIn Profile: linkedin.com/in/binod-tewari-6a550a165

Timeline

SAP ISU Billing Functional Consultant

Tata Consultancy Services Pvt Ltd
12.2016 - Current

Operation Business Process Lead

Tata Consultancy Services Pvt Ltd
08.2009 - 11.2016

MBA - Accounting And Business Management

Mohanlal Sukhadia University

Bachelor of Commerce - Accounting

Calcutta University

High School Diploma -

WBCHSE - 12th

WBBSE - 10th

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Binod Tewari