Binod Umega Premarathne
Clyde,Australia
Summary
Results-driven IT professional with experience at WorldVision Australia, excelling in technical support and problem-solving. Demonstrated expertise in Active Directory and data analysis, enhancing customer satisfaction through effective solutions. Proven ability to collaborate within teams, optimize productivity, and deliver impactful results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Desktop Support Technician (Internship)
WorldVision Australia
Burwood East, VIC
03.2025 - Current
- Set up user accounts in Active Directory to enable corporate resource availability.
- Conducted installation of cables, software configurations and system setups to assist employees.
- Assisted with the installation of new computers, peripherals and other IT-related equipment.
- Troubleshot computer systems to identify and resolve operating system and application problems.
- Maintained strict adherence to deadlines by managing time efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Performed routine maintenance and repair projects.
- Optimized work environment productivity via successful team collaboration.
IT Support Technician
ITechnology Australia
01.2024 - 01.2025
- Handled customer service issues by providing guidance or escalating for advanced support.
- Used remote login tools to assist clients with technical and product questions.
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
Data Analyst
Haththotuwa Gamage Associates (PVT) LTD
01.2021 - 01.2022
- Documented all steps involved in the data analysis processes.
- Leveraged BI tools for assessing current and future customer profiles.
- Generated technical design documentation to ensure precise reporting solutions.
Education
Bachelor of Computer Science - Data Science
Deakin University
Burwood, Australia11.2025
Higher Diploma in Information Technology - Data Science
Sri Lanka Institute of Information Technology
Sri Lanka01.2023
G. C. E Advanced Level - Combined Mathematics with Physics and Chemistry
Sri Dharmaloka College
Sri Lanka01.2020
Skills
- Technical Support Proficiency
- Access management software
- MySQL
- Data analysis
- Data visualization
- Problem solving
- Statistical modeling
- Customer service
- Team collaboration
- Microsoft 365
- Analytical and critical thinking
- Training & Development
- Software Development
- Proficient in English
Languages
English
Full Professional
Accomplishments
- Completed the Capstone Project for HardHat Company by implementing a new, fully functional education section, with the lockdown quiz system for a smishing detection app
- Completed a project and implemented a new, fully functional mobile application for importing and exporting items to Sri Lanka
- Completed a MERN project for Hotel Deyon Bungalow, Sri Lanka
Timeline
Desktop Support Technician (Internship)
WorldVision Australia
03.2025 - Current
IT Support Technician
ITechnology Australia
01.2024 - 01.2025
Data Analyst
Haththotuwa Gamage Associates (PVT) LTD
01.2021 - 01.2022
Bachelor of Computer Science - Data Science
Deakin University
Higher Diploma in Information Technology - Data Science
Sri Lanka Institute of Information Technology
G. C. E Advanced Level - Combined Mathematics with Physics and Chemistry
Sri Dharmaloka College
References
References available upon request.
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