Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Binu Chandran

Summary

An experienced professional looking for challenging job opportunities, where I can explore my skill-sets and knowledge for growth of the company. I would like to exploit my potential and sense of responsibility for the benefit of the company. My greatest strength is my ability to walk into a new environment and be functional immediately. I am quick to learn and adapt to new situations, configurations and technologies.

Overview

11
11
years of professional experience

Work History

Motor Claims Consultant

TSA Group, Melbourne
05.2024 - 01.2025
  • Attend inbound phone calls promptly and professionally, ensuring that customers receive the highest level of service
  • Asking open ended questions and assist customers with the Motor claim lodgement
  • Educate and help customers understand the next steps in the claims journey
  • Assess the eligibility of customers claims for a hire car vehicle
  • Arrange hire car vehicles for customers
  • Arrange vehicle towing services for the customers
  • Assist customers with their enquiries
  • Maintain proper Claim notes for all interactions
  • Responsibilities:

Property Claims Consultant

TSA Group, Melbourne
05.2023 - 04.2024
  • Managing claims from commencement to completion
  • Ability to analyse and interpret data related to claims, policy details and legal documents
  • Communicating with both internal and external stakeholders via phone and email
  • Reviewing scope of works and costing prior to discuss the settlement with the insured
  • Advocating for client needs while ensuring adherence to company policies
  • Liaise with multiple stakeholders as the claim progresses
  • Managing multiple cases simultaneously and prioritising tasks based on the urgency
  • Working closely with other departments to gather information and ensure a smooth claims process
  • Efficiently handling administrative tasks, documentation, and meeting deadlines
  • Explaining policies, gathering information and providing updates to clients and other stakeholders
  • Assessing and discussing decisions with stakeholders to reach satisfactory outcomes
  • Review Property and Home contents insurance claim and discuss the outcomes of the claim with the Insured
  • Responsibilities:

Small Business Energy Consultant

Clemenger Group Limited, Melbourne
05.2022 - 03.2023
  • Responsible for finding new clients and conduct face-to-face conversations with potential customers to identify their needs and educate them about the purpose of the Energy Australia’s new campaign
  • Performed the Energy and Gas Bill assessment for the small to medium businesses and educate them the benefits of joining Energy Australia
  • Build and maintain strong relationships with the existing business clients to obtain referrals to develop new business partnerships and generate leads
  • Setting up new Electricity and Gas accounts for the business clients
  • Communicate clearly and effectively, both verbally and in writing, successfully interfacing with all internal and external stakeholders
  • Responsibilities:

Sales Consultant

Oxbridge Real Estate, Brisbane
10.2020 - 10.2021
  • Generate new business for sales and rental properties through cold calls, letter box drops and door knocking
  • Answering calls and e-mails and providing details of the available properties for sale
  • Preparing Comparative Market Analysis report and providing a market appraisals to the homeowner and maintain a good rapport with the clients to generate more sales
  • Proofreading and finalising content of brochures, websites, and other marketing materials
  • Advertise client properties on websites, social media and local newspaper and magazines
  • Coordinate appointments to show listed properties
  • Show properties to potential buyers at open house and by appointments
  • Negotiate, facilitate and manage real estate transactions
  • Present written purchase offers to sellers for consideration
  • Liaise with home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates
  • Manage contracts, negotiations, and all aspects of the sales process to finalise purchase and exceed client expectation
  • Build and maintain relationships with clients to encourage repeat business and referrals
  • Responsibilities:

Senior Sales Consultant

Century 21 Dynamic Real Estate, Brisbane
09.2016 - 09.2020
  • Prospect for new business through various marketing campaigns like phone calls, email, letter box drops and door knocking
  • Prepare and interpret legal documents including listings and sales contracts
  • Hold open house inspections, instructing clients on best practices for selling success and liaising between renters/owners and prospective buyers for property inspections
  • Advise sellers on how to make homes more appealing to potential buyers
  • Promote sales of properties through advertisements and open houses
  • Accompany buyers during visits and inspections of property, advising them on the suitability and value of the homes they are visiting based on current market conditions
  • Liaise with home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates
  • Maintain and liaise with clients, building relationships with clients to encourage returning business
  • Responsibilities:

Sales Consultant

Century 21 Preferred Real Estate, Melbourne
05.2015 - 04.2016
  • Assist the principal with open house inspections, inspections by appointment, letter box drops, buyers follow up, preparing contract of sale and liaising with building and pest inspector
  • Prospect for new business through various marketing campaigns like phone calls, email, letter box drops and door knocking
  • Prepare and interpret legal documents including listings and sales contracts
  • Compare a property with similar properties that have recently sold in order to determine its competitive market price
  • Hold open house inspections, instructing clients on best practices for selling success and liaising between renters/owners and prospective buyers for property inspections
  • Advise sellers on how to make homes more appealing to potential buyers
  • Interview clients to determine what kinds of properties they are seeking
  • Promote sales of properties through advertisements and open houses
  • Generate lists of properties that are compatible with buyer’s needs and financial resources
  • Coordinate appointments to show homes to prospective buyers
  • Present purchase offers to sellers for consideration
  • Liaise with home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates
  • Maintain and liaise with clients, building relationships with clients to encourage returning business
  • Accompany buyers during visits and inspections of property, advising them on the suitability and value of the homes they are visiting based on current market conditions
  • Responsibilities:

Sales Consultant

Shine On, Melbourne, Melbourne
01.2014 - 04.2015
  • Perform door-to-door sales and marketing of energy and water saving devices
  • Deliver a quality installation of energy and water saving products
  • Educate customers about product features and benefits of using energy and water saving devices
  • Successful in building rapport with customers to get more references, resulting in generating more sales
  • Ensure that every customer has a positive experience
  • Maintain proper details about the customers and installation completed
  • Responsibilities:

Education

Certificate IV - Property Services, Real Estate

Entry Education Victoria
01.2021

Real Estate Sales Registration Certificate -

Real Estate Institute of Queensland
01.2016

Agents Representative Course - undefined

Real Estate Institute of Victoria
01.2014

Certificate III - Business Administration

Asia Pacific Training Institute
01.2013

Skills

  • Excellent interpersonal and communication skills
  • Proven ability to work collaboratively and independently
  • Ability to work under pressure and in a fast-paced environment
  • Commitment to increasing efficiencies, troubleshooting and enabling positive working relationship between internal and external stakeholders
  • Excellent communication skills developed through dealing with a wide range of stakeholders via phone, email and in person
  • Proficient with MS Word, MS Excel, and PowerPoint
  • Problem-solving skills and strong attention to detail
  • Advanced time management and prioritisation skills
  • Self motivator and ability to work in a fast-paced work environment
  • Ability to work flexible hours

Languages

English
Full Professional
Hindi
Full Professional
Malayalam
Full Professional

Timeline

Motor Claims Consultant

TSA Group, Melbourne
05.2024 - 01.2025

Property Claims Consultant

TSA Group, Melbourne
05.2023 - 04.2024

Small Business Energy Consultant

Clemenger Group Limited, Melbourne
05.2022 - 03.2023

Sales Consultant

Oxbridge Real Estate, Brisbane
10.2020 - 10.2021

Senior Sales Consultant

Century 21 Dynamic Real Estate, Brisbane
09.2016 - 09.2020

Sales Consultant

Century 21 Preferred Real Estate, Melbourne
05.2015 - 04.2016

Sales Consultant

Shine On, Melbourne, Melbourne
01.2014 - 04.2015

Agents Representative Course - undefined

Real Estate Institute of Victoria

Certificate III - Business Administration

Asia Pacific Training Institute

Certificate IV - Property Services, Real Estate

Entry Education Victoria

Real Estate Sales Registration Certificate -

Real Estate Institute of Queensland

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Binu Chandran