BINU JOHN
Woodcroft,SA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
19
19
years of professional experience
3
3
Certification
Work History
Warranty Administrator
Velocity Vehicle Group
08.2023 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
Trainer/Assessor
MTA SA NT
04.2022 - 07.2023
- Train automotive apprentices to complete each unit of competency as per qualification standards
- Assessments carried out by following criteria's of ACECQA
- Mentoring apprentices by visiting their dealerships and coordinate with service managers to enhance skills during daily work schedule .
- Ensure industry standards are met during training
- Monitored participant workflow and skill development throughout training process.
Workshop Foreman
F Wann Motors
06.2019 - 04.2022
- Organizing work flow to ensure quality of work and customer satisfaction.
- Ensure compliance to all warranty regulations and conditions by completing documentations.
- Managing warranty parts return room with suitable tags and logistics of reconditioned parts.
- Addressing customers in complicated technical issues or repeated complaints to ensure 'Mercedes of service' is provided
- Escalate technical issues to regional technical support team to ensure fast and effective results.
- Prepared, operated and maintained tools and equipment
MANAGER Technical Support
Mercedes Benz India Pvt Ltd
04.2016 - 04.2019
- Provide technical support to Dealers for resolving critical cases using dedicated online portal and visits to dealer whenever required
- Ensure compliance to warranty regulations by each dealer, identify gaps and ensure corrective actions are taken
- Address customer escalated complaints and identify root cause to enhance experience of customer journey through dealer ship by following DRS.
- Ensure technical efficiency and competency of dealers in all departments to maintain high CSI Score.
- Customer Relation during critical technical issues to ensure customer retention
- Skill development of technical , CRM and Front office staffs in dealerships
- Conduct Technical Audit & on Job Training to technicians
Workshop Supervisor
Zawawi Trading Company
07.2015 - 04.2016
- Leading a team of technicians to achieve quality work within speculated time in coordination with front desk
- Ensure all jobs cards are documented with sufficient information's as per warranty regulation before vehicle delivery.
- Coordinate with all department to achieve workshop targets.
- Technical escalations as per escalation matrix ensure Fix first visit
- Provide technical support to ensure fix first visit for a better CSI and to establish DRS standards in workshop
- Ensuring safety standards at work place
TEAM LEADER
Al Haddad Motors
06.2008 - 06.2015
- Key job is to provide technical support using fast diagnosis techniques for team and allocation of jobs as per skillset of technicians
- Entering labour flat rates into job card for all additional works as per warranty regulation from ASRA
- Identifying damage code and completing diagnosis report
- Ensuring safety measures at work place
Trainee
Patel Auto Services
09.2004 - 06.2008
- Carry out minor mechanical and electrical repairs initially and progressed as a certified diagnostic technician by mercedes Benz within 3 years
Education
Accredited Course - Electric Vehicle Diagnose And Repair
MTA
SA05.2023
Certificate IV - TAE40116 CERTIFICATE IV IN TRAINING AND ASSESSMENT
MRWED Training & Assessment
Adelaide, SA12.2022
Certificate III - Automotive Electrical Technology
Vet-assess
Melbourne, VIC11.2017
Diploma - Automobile Engineering
State Board of Technical Education
Kerala, India04.2004
Skills
- 18 years of light vehicle after sales experience
- Aftersales Management
- Diagnosis expertise
- Customer service
- Conflict Management
- Warranty operations
- Knowledge in Modern automotive technology
- Mentoring dealer staff
- Effective Communication
- Cross-Cultural Competence
- Instructional Design
Accomplishments
- Completed High voltage training in Mercedes Benz Stuttgart Germany
- Certified Diagnostic Technician By Mercedes Middle east
- Completed Mechatronics course from Mercedes INDIA
Certification
Refrigerant Handling Licence
Timeline
Warranty Administrator
Velocity Vehicle Group
08.2023 - Current
Trainer/Assessor
MTA SA NT
04.2022 - 07.2023
Workshop Foreman
F Wann Motors
06.2019 - 04.2022
MANAGER Technical Support
Mercedes Benz India Pvt Ltd
04.2016 - 04.2019
Workshop Supervisor
Zawawi Trading Company
07.2015 - 04.2016
TEAM LEADER
Al Haddad Motors
06.2008 - 06.2015
Trainee
Patel Auto Services
09.2004 - 06.2008
Accredited Course - Electric Vehicle Diagnose And Repair
MTA
Certificate IV - TAE40116 CERTIFICATE IV IN TRAINING AND ASSESSMENT
MRWED Training & Assessment
Certificate III - Automotive Electrical Technology
Vet-assess
Diploma - Automobile Engineering
State Board of Technical Education
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