Summary
Overview
Work History
Education
Skills
Interests
Timeline
Websites
BusinessAnalyst

Bior Bullen

Field Technician & ICT Student
Sydney,NSW

Summary

Tech-savvy professional with a talent for troubleshooting and a customer-centric approach. Skilled in providing network and software support, as well as developing and implementing technical solutions. Proficient in assessing system performance and security to improve user satisfaction.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work History

Field Technician

Hire Intelligence Australia
02.2024 - Current
  • Performed troubleshooting and diagnostics of ICT equipment.
  • Imaged and configured laptops with standardized operating systems, applications, and security settings to meet clients company policies.
  • Performed hardware inspections, installed memory and storage upgrades, and ensured device readiness before deployment.
  • Managed laptop inventory, including asset tagging, tracking, and documentation of deployments.
  • Assisted in setting up and maintaining wired and wireless network infrastructure, ensuring reliable connectivity for users.
  • Configured and troubleshot network devices such as routers, switches, and access points.
  • Communicated with customers and clients to provide updates, gather information and resolve issues.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Trained and guided new technicians and contractors to with skills and knowledge needed to efficiently perform work.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Worked with a vast majority of equipment such as Laptops, Tablets, Copiers, TVs ect for a wide range of clients such as DofE, ALP, LP, Google, Amazon, Deloitte and many more

Washer

Wash It Australia
10.2022 - 02.2024
  • Inspected incoming vehicles, assessed condition, and noted any current damage before starting wash or detail.
  • Inspected washing tools, equipment, and materials daily for damage or needed repairs.
  • Disinfected steering wheel, handles, seats, and other interior fixtures.
  • Greeted customers and guided cars into the washing and detailing area.
  • Trained new employees on proper washing procedures and company policies.
  • Delegated assignments to team members and monitored each person's work quality.
  • Answered customer questions on pricing, products, procedures, and materials used.

Cinema Crew Member

Hoyts Cinemas
01.2019 - 12.2019
  • Guided guests to exits and offered direct assistance in case of emergency.
  • Partnered with team members to complete venue opening and closing checklists.
  • Assisted patrons by giving directions to areas inside or outside the venue.
  • Greeted guests, scanned tickets upon entry, answered guest questions and helped with seat location.
  • Provided exceptional customer service to promote a positive movie-going experience.
  • Assisted with special events marketing to increase visibility and maximise ticket sales.
  • Prepared reports on daily activities and sales to provide management with relevant information.
  • Troubleshoot technical issues to maintain a high-quality viewing experience.

Education

Diploma - Information Technology

TAFE NSW
TAFE DIGITAL
03.2025 - Current

KickStarter Program - Cyber Security

WorkVentures
Sydney
07.2023 - 08.2023

Skills

  • Decision-Making
  • Critical Thinking
  • Clerical Support
  • Hardware Support
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention To Detail
  • Planning and Coordination
  • Excellent interpersonal skills
  • PC Building
  • Security and Privacy Protocols
  • Data Collection
  • Project Management
  • Client Relations

Interests

  • Gaming
  • PC Building
  • Sports - Basketball, Football (Yes both), Racing (F1, Endurance, MotoGP), Esports
  • Photography

Timeline

Diploma - Information Technology

TAFE NSW
03.2025 - Current

Field Technician

Hire Intelligence Australia
02.2024 - Current

KickStarter Program - Cyber Security

WorkVentures
07.2023 - 08.2023

Washer

Wash It Australia
10.2022 - 02.2024

Cinema Crew Member

Hoyts Cinemas
01.2019 - 12.2019
Bior BullenField Technician & ICT Student