Tech-savvy professional with a talent for troubleshooting and a customer-centric approach. Skilled in providing network and software support, as well as developing and implementing technical solutions. Proficient in assessing system performance and security to improve user satisfaction.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Field Technician
Hire Intelligence Australia
02.2024 - Current
Performed troubleshooting and diagnostics of ICT equipment.
Imaged and configured laptops with standardized operating systems, applications, and security settings to meet clients company policies.
Performed hardware inspections, installed memory and storage upgrades, and ensured device readiness before deployment.
Managed laptop inventory, including asset tagging, tracking, and documentation of deployments.
Assisted in setting up and maintaining wired and wireless network infrastructure, ensuring reliable connectivity for users.
Configured and troubleshot network devices such as routers, switches, and access points.
Communicated with customers and clients to provide updates, gather information and resolve issues.
Communicated with supervisor to report progress, discuss issues and seek guidance.
Trained and guided new technicians and contractors to with skills and knowledge needed to efficiently perform work.
Managed maintenance activities, supervised staff, and inspected equipment.
Worked with a vast majority of equipment such as Laptops, Tablets, Copiers, TVs ect for a wide range of clients such as DofE, ALP, LP, Google, Amazon, Deloitte and many more
Washer
Wash It Australia
10.2022 - 02.2024
Inspected incoming vehicles, assessed condition, and noted any current damage before starting wash or detail.
Inspected washing tools, equipment, and materials daily for damage or needed repairs.
Disinfected steering wheel, handles, seats, and other interior fixtures.
Greeted customers and guided cars into the washing and detailing area.
Trained new employees on proper washing procedures and company policies.
Delegated assignments to team members and monitored each person's work quality.
Answered customer questions on pricing, products, procedures, and materials used.
Cinema Crew Member
Hoyts Cinemas
01.2019 - 12.2019
Guided guests to exits and offered direct assistance in case of emergency.
Partnered with team members to complete venue opening and closing checklists.
Assisted patrons by giving directions to areas inside or outside the venue.
Greeted guests, scanned tickets upon entry, answered guest questions and helped with seat location.
Provided exceptional customer service to promote a positive movie-going experience.
Assisted with special events marketing to increase visibility and maximise ticket sales.
Prepared reports on daily activities and sales to provide management with relevant information.
Troubleshoot technical issues to maintain a high-quality viewing experience.
Education
Diploma - Information Technology
TAFE NSW
TAFE DIGITAL
03.2025 - Current
KickStarter Program - Cyber Security
WorkVentures
Sydney
07.2023 - 08.2023
Skills
Decision-Making
Critical Thinking
Clerical Support
Hardware Support
Teamwork and Collaboration
Problem-Solving
Attention To Detail
Planning and Coordination
Excellent interpersonal skills
PC Building
Security and Privacy Protocols
Data Collection
Project Management
Client Relations
Interests
Gaming
PC Building
Sports - Basketball, Football (Yes both), Racing (F1, Endurance, MotoGP), Esports