- Gaming
- PC Building
- Sports - Basketball, Football (Yes both), Racing (F1, Endurance, MotoGP), Esports
- Photography
Bior Bullen
Field Technician & ICT Student
Sydney,NSW
Summary
Tech-savvy professional with a talent for troubleshooting and a customer-centric approach. Skilled in providing network and software support, as well as developing and implementing technical solutions. Proficient in assessing system performance and security to improve user satisfaction.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Field Technician
Hire Intelligence Australia
02.2024 - Current
- Performed troubleshooting and diagnostics of ICT equipment.
- Imaged and configured laptops with standardized operating systems, applications, and security settings to meet clients company policies.
- Performed hardware inspections, installed memory and storage upgrades, and ensured device readiness before deployment.
- Managed laptop inventory, including asset tagging, tracking, and documentation of deployments.
- Assisted in setting up and maintaining wired and wireless network infrastructure, ensuring reliable connectivity for users.
- Configured and troubleshot network devices such as routers, switches, and access points.
- Communicated with customers and clients to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Trained and guided new technicians and contractors to with skills and knowledge needed to efficiently perform work.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Worked with a vast majority of equipment such as Laptops, Tablets, Copiers, TVs ect for a wide range of clients such as DofE, ALP, LP, Google, Amazon, Deloitte and many more
Washer
Wash It Australia
10.2022 - 02.2024
- Inspected incoming vehicles, assessed condition, and noted any current damage before starting wash or detail.
- Inspected washing tools, equipment, and materials daily for damage or needed repairs.
- Disinfected steering wheel, handles, seats, and other interior fixtures.
- Greeted customers and guided cars into the washing and detailing area.
- Trained new employees on proper washing procedures and company policies.
- Delegated assignments to team members and monitored each person's work quality.
- Answered customer questions on pricing, products, procedures, and materials used.
Cinema Crew Member
Hoyts Cinemas
01.2019 - 12.2019
- Guided guests to exits and offered direct assistance in case of emergency.
- Partnered with team members to complete venue opening and closing checklists.
- Assisted patrons by giving directions to areas inside or outside the venue.
- Greeted guests, scanned tickets upon entry, answered guest questions and helped with seat location.
- Provided exceptional customer service to promote a positive movie-going experience.
- Assisted with special events marketing to increase visibility and maximise ticket sales.
- Prepared reports on daily activities and sales to provide management with relevant information.
- Troubleshoot technical issues to maintain a high-quality viewing experience.
Education
Diploma - Information Technology
TAFE NSW
TAFE DIGITAL 03.2025 - Current
KickStarter Program - Cyber Security
WorkVentures
Sydney 07.2023 - 08.2023
Skills
- Decision-Making
- Critical Thinking
- Clerical Support
- Hardware Support
- Teamwork and Collaboration
- Problem-Solving
- Attention To Detail
- Planning and Coordination
- Excellent interpersonal skills
- PC Building
- Security and Privacy Protocols
- Data Collection
- Project Management
- Client Relations
Interests
Timeline
Diploma - Information Technology
TAFE NSW
03.2025 - Current
Field Technician
Hire Intelligence Australia
02.2024 - Current
KickStarter Program - Cyber Security
WorkVentures
07.2023 - 08.2023
Washer
Wash It Australia
10.2022 - 02.2024
Cinema Crew Member
Hoyts Cinemas
01.2019 - 12.2019