Bior Kuol
Pakenham
Summary
Polite and professional customer service representative that is successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. That has made a transition from the hospitality industry into the call center industry bring all the skills and values acquired over the years of continuous professional employment Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Comparison Expert
Iselect
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Work effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Insurnace Consultant
RACV
12.2020 - 08.2024
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Engaged in tasks that developed me as a person and helped in develop my career
- Maintained energy and enthusiasm in fast-paced environment.
Assistant Restaurant Manager
Southern Restaurants KFC
12.2018 - 11.2020
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs
- Monitored security and handled incidents calmly
- Provided current employees options for additional training opportunities
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Customer Service Team Member
Southern Restaurants KFC
10.2015 - 12.2018
- Greeted customers, offered assistance and provided knowledgeable support
- Assisted counter staff in packing ready orders and distributing to customers
- Checked completed orders for accuracy and bagged meals for easy carrying
- Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods
- Processed payments and counted change to complete transactions
Food Service Team Member
Southern Restaurants KFC
10.2015 - 12.2018
- Trained and assisted new kitchen staff members
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
- Managed opening and closing shift kitchen tasks
- Performed shift change tasks each day to keep store efficient and neat
Education
High School Diploma -
Berwick College
Berwick10.2018
Skills
Licensed Insurance Agent
Networking and relationship building
Policy analysis
Underwriting principles
Problem-Solving
Teamwork and Collaboration
Customer Service
Attention to Detail
Multitasking
Excellent Communication
Certification
- First Aid/CPR Certified
- Food Safety Supervisor
- Responsible service of alcohol
References
Grace Johnson(KFC Manager)-0428982867
Chris Prinzi (RACV Manager)-0402703112
Timeline
Comparison Expert
Iselect
09.2024 - Current
Insurnace Consultant
RACV
12.2020 - 08.2024
Assistant Restaurant Manager
Southern Restaurants KFC
12.2018 - 11.2020
Customer Service Team Member
Southern Restaurants KFC
10.2015 - 12.2018
Food Service Team Member
Southern Restaurants KFC
10.2015 - 12.2018
High School Diploma -
Berwick College
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