Summary
Overview
Work History
Education
Skills
Websites
Awards
References
Languages
Additional Information
Timeline
Generic

BIPAN PRADHAN

Parramatta,Australia

Summary

Dynamic professional with a proven track record at McDonald's, excelling in training and customer service. Skilled in complex problem-solving and relationship building, I developed effective training programs that enhanced team productivity and improved service standards. Proficient in Microsoft 365 and committed to fostering a collaborative work environment.

Overview

2
2
years of professional experience

Work History

Service Assistant

Pickwick Group Pty Ltd
Macquire Park, Australia
12.2024 - Current
  • Provided excellent customer service to guests, resolving any issues in a timely manner with courtesy and professionalism.
  • Demonstrated strong organizational skills to ensure efficient day-to-day operation.
  • Developed effective working relationships with colleagues across all departments by communicating clearly and respectfully at all times.
  • Utilized problem solving abilities to resolve conflicts between customers.

Crew Trainer

McDonald
NSW, Australia
07.2024 - Current
  • Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
  • Assisted management in developing strategies to improve customer service standards.
  • Encouraged open communication between trainees and management throughout the learning process.
  • Collaborated with other trainers to develop effective methods for teaching new concepts.
  • Ensured that all safety protocols were followed during training sessions.
  • Instructed new team members on correct procedures for operations.
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.

Crew Member

McDonald
NSW, Australia
05.2023 - 07.2024
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
  • Coordinated with other crew members to complete assigned tasks quickly and effectively.
  • Handled customer complaints in a professional and courteous manner.
  • Placed orders into POS systems and handled cash and credit transactions.
  • Completed all store opening and closing procedures.

Education

Bachelor - Information Technology

Victorian Institute of Technology
157-161 Gloucester Street, The Rocks, NSW 2000
12.2025

High school - Computer Science

Green Field National School
Kathmandu, Nepal

Skills

  • Windows
  • MacOS
  • Linux
  • TCP/IP
  • DNS
  • DHCP
  • VPN
  • LAN/WAN
  • Microsoft 365
  • Google Workspace
  • Active Directory
  • Relationship building
  • Negotiation
  • Time management
  • Decision-making
  • Complex Problem-solving

Awards

  • Crew of the month (12/01/23)
  • Crew coach of the Month 10/09/24
  • Best employee Award (11/01/24)

References

References available upon request

Languages

  • Nepali, Native
  • English, Fluent
  • Hindi, Bilingual

Additional Information

48 Hours per fortnight (Student Visa), from 12/01/25 (Full time Working Rights)

Timeline

Service Assistant

Pickwick Group Pty Ltd
12.2024 - Current

Crew Trainer

McDonald
07.2024 - Current

Crew Member

McDonald
05.2023 - 07.2024

Bachelor - Information Technology

Victorian Institute of Technology

High school - Computer Science

Green Field National School

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BIPAN PRADHAN