Bipin Chokhal
North Strathfield,NSW
Summary
Highly skilled and passionate IT professional with years of technical experience in hardware, software, enduser, and network support. Skilled in computer hardware troubleshooting, fixing Windows issues, Active Directory, Azure AD, and Office 365(Outlook, Teams, and SharePoint). An organized and motivated employee with strong interpersonal skills who is eager to apply time management, organizational, and communication skills in various environments. Years of customer service experience with demonstrated command of Information technology, problem-solving skills, and critical thinking skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT SUPPORT TECHNICIAN
Scope
Kingsgrove, NSW
08.2023 - Current
- Ensuring that all incident and service request tickets are managed, logged, and actioned within the Service Level Agreements (SLAs) using a ServiceNow ticketing system
- Answering calls and responding to any IT support inquiries using a Webex phone system or through various channels, including MS Teams, email, and face-to-face interactions
- Escalating any Issues or tickets that are beyond the scope of level 1 to the infrastructure or application team to resolve issues on time
- Provide primary support for on-boarding and off-boarding staff such as creating, enabling, disabling, or removing system user's accounts and verifying specific levels of access for all SCOPE staff in the active directory of Windows Server 2019
- Enforcing group policies as per the company's policy in organizational units
- Also, assign users and computers to proper groups in Active Directory, and ensure access to their network drive and company shared drive
- Performing tasks on Microsoft 365(Office 365) admin center such as creating new user accounts and groups, handling license assignments, mail forwarding, and assigning users to the different groups to access files and folders
- Creating a shared mailbox, Microsoft 365, or Distribution list groups, tracing mail as well as configuring automated reply setting messages for reply in the Exchange admin center
- Managing user's access and authenticators on the OKTA Multi-factor authentication system to enhance the Security of the company
- Also, managing the Mimecast portal to block or release any spam emails to the end-users
- Troubleshoot and resolve any issue related to the MS 365 applications (Outlook, Teams, SharePoint, OneDrive, Word, Excel, Visio, Power BI) to the end user's Satisfaction using TeamViewer
- Also, assist staff with applications such as Adobe, DocuSign, Mitel, and different applications used by the company
- Providing technical assistance to the staff experiencing Windows-related problems such as VPN Issues, Sound Issues, Network Connectivity, BSOD, driver updates, remote connection Issues, etc
- Also, assist staff with any Issues associated with Printers
- Responsible for monitoring, operating, managing, troubleshooting, and restoring service, desktops, laptops, or mobile phones that have authorized access to the network
- Handle all inquiries in purchasing computer hardware, mobiles, and iPads and maintain up-to-date hardware assets register of all IT equipment aligned with staff names and locations in an Excel sheet
- Assisting in creating comprehensive documentation to effectively communicate technical processes and procedures
- Attending different company sites and offices throughout NSW to resolve any IT-related problems if required.
Security Officer
Assetlink
Macquarie Park
05.2024 - Current
- Checked for safety hazards and took corrective action when necessary.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Assisted with crowd control during large events held at the facility.
Coles Customer Service
Coles
Fairfield
10.2020 - Current
- Be an active and friendly team member catering to customers' shopping needs Ensuring customers have a positive final touchpoint during the Coles shopping experience.
- Provide recommendations and communicate in writing about the development to stakeholders
- Work with a collaborative and innovative team and completing the given task in a timely manner
- Attention to detail and exceptional quality control in the department more than any other companies in the market.
- Working in flexible hours across trading days
- Handle orders from Coles Online for all customers
- Tracking customer's order handled via phone calls
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
Cleaner
Assetlink
Leichhardt
02.2021 - 08.2022
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Scrubbed walls to remove scuff marks or stains.
- Transported trash bags to designated disposal areas.
- Polished furniture to remove dust and dirt buildup.
Online Personal Shopper
Woolworth
Lidcombe
10.2020 - 06.2021
- Tracked inventory levels and replenished stock when necessary.
- Reconciled discrepancies between inventory levels and purchase orders.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Created personalized shopping experiences for each customer.
- Assisted in selecting items according to customer preferences.
Team Member
McDonalds
Drummoyne
03.2020 - 07.2020
- Organized inventory shelves for easy access and maintenance of stock levels.
- Assisted customers with product selection and ordering process.
- Answered phone calls regarding inquiries about products or services.
- Maintained a clean and organized work area throughout shift.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Monitored expiration dates on food items for freshness assurance.
- Rotated through series of different stations based on team needs.
Education
Bachelor of Information Technology -
King's Own Institute
07.2022
Skills
- Computer system
- Hardware and Network
- Communication System
- Remote Support
- IT Ticketing Systems
- Software
- Operating System
- Windows Servers
- Cloud Solutions
- Active Directory
- Backup
- Printer
- Virtualization
Certification
- Microsoft Azure Fundamentals (AZ-900)
- Full Australian driver's license
- First Aid Certificate
- Working with Children Check
References
References Provided upon request
Timeline
Security Officer
Assetlink
05.2024 - Current
IT SUPPORT TECHNICIAN
Scope
08.2023 - Current
Cleaner
Assetlink
02.2021 - 08.2022
Coles Customer Service
Coles
10.2020 - Current
Online Personal Shopper
Woolworth
10.2020 - 06.2021
Team Member
McDonalds
03.2020 - 07.2020
Bachelor of Information Technology -
King's Own Institute