Bipin Osti
Darwin City,Northern Territory
Summary
Competent IT Support Specialist safeguards business continuity and productivity by supporting exceptional uptimes and consistent performance. Tirelessly tracks and resolves submitted tickets. Positively influences all technical operations by combining preventive maintenance with rapid response times.
Overview
1
1
Certification
Work History
IT Support
Queensford College
Brisbane, QLD
- In my role, I documented customer support processes and procedures, assisted users with IT-related issues by providing technical support, offered training and product support to students, utilized a Learning Management System (LMS) to enhance tracking and reporting of activities, and successfully developed and maintained an IT Help Desk dedicated to providing technical support to users.
Quality Assurance Engineer
Shangrila Microsystem ltd.
- In my role, I drafted quality assurance policies and procedures, interpreted and implemented quality assurance standards and procedures, evaluated the adequacy of quality assurance standards, investigated customer complaints and non-conformance issues, collected and compiled statistical quality data, analysed data to identify areas for improvement in the quality system, and developed, recommended, and monitored corrective and preventive actions, ultimately preparing comprehensive reports to communicate the outcomes of quality assessments.
System Support Engineer
Earthquake Emergency Assistance Project
- In this role, I possess skills in making LAN connections, proficiently handle all tasks related to Microsoft Office, bring an extensive background in overall ICT troubleshooting, respond promptly to incoming telephone calls, email, and voice mail inquiries from internal customers within the IT department, addressing various computer-related problems
- Additionally, I prioritize maintaining client confidence and safeguarding operations by ensuring the confidentiality of sensitive information.
Education
Professional Year in Information Technology -
Navitas
11.2021
Leadership and Management -
Australian Career College
06.2021
Master’s in information technology -
Charles Sturt University
01.2020
IT Engineering -
Nepal College of Information Technology
01-2015
Skills
- Hardware Installation and Maintenance
- Application Support
- IT Ticket Management
- Asset Management
- Vendor Management
- Training and Induction
- Problem-Solving
- Communication Skills
- Documentation
- Adaptability and Flexibility
Certification
- Google Cybersecurity Professional Certificate
- Microsoft Azure Administrator Associate
References
- Dilli Raj Uprety, Counsellor, CatholicCare NT, dilliraj.uprety@catholiccarent.org.au, 0406011982
- Trevor Pinto, Network Engineer, NEC Australia, trevy711@gmail.com, 0492507087
Affiliations
- Active member of ACS community.
- Done intern with ACS while doing Professional year with Navitas.
Timeline
IT Support
Queensford College
Quality Assurance Engineer
Shangrila Microsystem ltd.
System Support Engineer
Earthquake Emergency Assistance Project
Professional Year in Information Technology -
Navitas
Leadership and Management -
Australian Career College
Master’s in information technology -
Charles Sturt University
IT Engineering -
Nepal College of Information Technology
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