Bipin Sapkota
Nightcliff
Summary
A highly motivated and fast paced learner having knowledge and experienced in the field of computer science, management and customer service. A hardworking and innovative individual keen on seeking opportunities to utilize knowledge and skill set in contributing to have a positive impact towards organization. As a highly skilled and motivated professional, can bring a diverse range of experience and expertise to work. With a strong background in computer science, i am committed to delivering exceptional results and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Restaurant Team Member
Saffrron Restaurant
04.2023 - Current
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed over 15 customer calls per day
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Management Information System Assistant
Gaindakot Municipality
11.2019 - 02.2023
- Report generation related to business operation and other key performance indicator
- Providing technical support to users of MIS software, troubleshooting issues and resolving them in timely manner
- Implementing and maintaining security measures to protect computer systems and sensitive data from unauthorized access, viruses, malware, and other cyber threats
- Collecting data from various sources, processing and analyzing it
- Giving training and technical support to MIS software user
- Good communication with other departments and customer.
Customer Service Assistant
Bhatbhateni Super Market
02.2017 - 07.2018
- Greet customers with a friendly demeanor, provide directions, and offer assistance.
- Handling cash and operating POS system
- Assist customers in finding specific stores, products, or services.
- Assisting customers at checkout by scanning items, processing payments.
- Replenishing shelves with products to maintain proper inventory levels and a neat and organized store appearance.
- Keeping the store clean and organized by tidying up displays, cleaning spills, and ensuring aisles are clear.
- Be involved in stock control and management
- Responsible dealing with customer complaints.
Computer Technician Intern
Trinetra Saving and Credit Co-operative Ltd
01.2015 - 01.2017
- Ensuring the proper functioning of computer systems, including troubleshooting hardware and software issues, diagnosing problems, and conducting repairs or replacements as needed
- Configuring and maintaining computer networks, including routers, switches, firewalls, and wireless access points
- Providing technical support and assistance to employees who encounter computer-related problems
- Managing and maintaining IT infrastructure components, such as servers, storage systems, printers, and other peripheral devices.
Education
Master of Data Science -
Charles Darwin University
Bachelor of Science - Computer Science And Information Technology
TribhuvanUniversity
2017
Diploma - Science
Higher Secondary Education Board Nepal
2013
Skills
- Knowledge of Ms Office Package( Word, Excel and PowerPoint)
- Python, HTML, CSS, MySQL
- Excellent customer facing, communication and rapport building
- Ability to work under pressure
- Excellent written and verbal communication skills
- Work efficiently individually and as part of team
- Self-motivation
- Leadership
- Time management
- Adaptability
Timeline
Restaurant Team Member
Saffrron Restaurant
04.2023 - Current
Management Information System Assistant
Gaindakot Municipality
11.2019 - 02.2023
Customer Service Assistant
Bhatbhateni Super Market
02.2017 - 07.2018
Computer Technician Intern
Trinetra Saving and Credit Co-operative Ltd
01.2015 - 01.2017
Master of Data Science -
Charles Darwin University
Bachelor of Science - Computer Science And Information Technology
TribhuvanUniversity
Diploma - Science
Higher Secondary Education Board Nepal
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