Bipin Tiwari
Adelaide,SA
Summary
Accomplished Cafe Manager at St Peters Bakehouse & Coffee Shop (Ridgehaven), adept in customer service and effective planning, significantly improved customer satisfaction through innovative service procedures. Skilled in safe food handling and fostering teamwork, I spearheaded staff training programs, enhancing productivity and quality control without compromising service excellence. Dynamic food service professional within fast food landscape.
Overview
10
10
years of professional experience
Work History
Pizza Maker
Wood Fire Pizza Bar
09.2019 - Current
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Cafe Manager
St Peters Bakehouse & Coffee Shop (Ridgehaven)
04.2020 - 03.2024
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
Head Barista
St Peters Bakehouse and Coffee Shop (St Peters)
06.2017 - 03.2020
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the caf.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
Event Organizer
Jungle Safari Resort
09.2014 - 05.2017
- Coordinated schedules and timelines for events.
- Increased event attendance by strategically marketing and promoting events through various channels.
- Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of the event experience.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Improved overall guest satisfaction by implementing responsive customer service practices throughout the planning stages and during events themselves.
Education
BBA - Business Administration And Management
Tribhuvan University
Kathmandu, Nepal01.2017
Skills
- Teamwork and Collaboration
- Customer Service
- Safe Food Handling
- Food Safety
- Multitasking Abilities
- Time Management
- Quality Control
- Effective Planning
reference
- Damian Obst
Previous owner of St. Peter Bake House
+61411052186
- Sandesh Lamichane
The owner of Wood Fired Pizza Bar, Hopevalley
+61434631415
Timeline
Cafe Manager
St Peters Bakehouse & Coffee Shop (Ridgehaven)
04.2020 - 03.2024
Pizza Maker
Wood Fire Pizza Bar
09.2019 - Current
Head Barista
St Peters Bakehouse and Coffee Shop (St Peters)
06.2017 - 03.2020
Event Organizer
Jungle Safari Resort
09.2014 - 05.2017
BBA - Business Administration And Management
Tribhuvan University
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