Manager - Learning & Development
BIPINDAS NAIR
DAMAC
Brisbane,QLD
5
Languages
11
years of professional experience
Results-driven professional with over 10 years in sales and expertise in learning and development, training, and operations management. Designed and delivered training programs that improve employee performance and align with organizational goals. Cultivated collaboration with stakeholders and fostered a positive learning culture. Experience in team management, process improvement, and driving business growth highlights a commitment to enhancing organizational success.
Work History
Manager - Learning & Development
2 Years- Led learning strategy aligned with business goals and workforce capability needs.
- Developed training-focused learning strategies and implemented programs aligned with organizational goals.
- Evaluated skills gaps with managers and created tailored learning programs aligned to identified training needs.
- Developed training curriculum and facilitated program delivery for employees across various departments.
- Facilitated employee-focused workshops and seminars to strengthen job-relevant skills and knowledge.
- Reviewed training outcomes, evaluated program effectiveness, and formulated recommendations for improvement.
- Monitored learning initiatives, assessed outcome impact on performance, and documented evaluation findings.
- Coordinated with HR and leadership teams to align learning initiatives with business objectives and business needs.
- Monitored industry developments and applied learning and development best practices to keep training approaches current.
- Assisted with defining competency frameworks and constructing career development plans for role-based growth.
- Assisted onboarding and orientation execution, supporting new-hire onboarding workflows and program delivery.
- Maintained training records and compiled training activity reports for management.
- Planned and facilitated learning and development communication activities to drive internal engagement.
- Participated in cross-functional project workstreams focused on enhancing organizational capability and operational performance.
- Hosted multiple launch events and training events to support rollout readiness and participant learning objectives.
Sales Manager & Trainer
1 Year 9 Months- Coordinated day-to-day performance of sales representatives to meet established sales targets.
- Planned and delivered training sessions covering sales techniques and product knowledge topics.
- Reviewed sales performance metrics and provided structured coaching and feedback to reinforce sales process adherence.
- Developed sales strategies covering target segments, sales execution approaches, and channel focus to grow revenue and market share.
- Partnered with marketing and operations teams to synchronize sales strategy and execution.
- Compiled sales reports and presented key findings to senior management for review and action.
- Managed daily relationship management for clients and key stakeholders, ensuring responsiveness and alignment.
- Assessed market and organizational signals to identify business growth and expansion opportunities.
- Monitored adherence to company policies and procedures and addressed compliance gaps.
- Assisted recruitment activities and executed onboarding support steps for new sales team members, including readiness and orientation.
- Designed sales training curricula aligned with product knowledge, objection handling, and closing techniques.
- Coached representatives on discovery questions, needs analysis, and consultative selling methods.
- Delivered role-play exercises to strengthen presentation skills, confidence, and pipeline management.
- Evaluated training effectiveness through assessments, call reviews, and performance feedback.
Key Account Manager
1 Year 10 Months- Oversaw key client account portfolios and maintained strong, ongoing business relationships with clients.
- Assessed client requirements and crafted tailored solutions to support achievement of client objectives.
- Managed internal team collaboration to maintain service delivery timelines.
- Created account plans and continuously monitored key account performance indicators to ensure consistent account progress.
- Prioritized client inquiries, conducted issue resolution to maintain service timeliness, and escalated unresolved concerns for continued follow-up.
- Leveraged upselling and cross-selling opportunities to help strengthen revenue growth.
- Managed documentation of client interactions and transactions with accuracy and consistency.
- Partnered with Sales and Operations teams to improve customer satisfaction and support service delivery.
- Compiled account-status reports and drafted management updates, maintaining accuracy and timeliness.
- Oversaw adherence to company standards and upheld service quality expectations.
- Cultivated long-term relationships with high-value customers, ensuring timely resolution of escalations and concerns.
- Managed key client portfolios, aligning property requirements with suitable inventory and market updates.
Real Estate Consultant
3 Years 8 Months- Evaluated property acquisition, sales, and lease options and advised clients on alignment with financial and lifestyle goals.
- Collected and analyzed market data to evaluate property value trends and competitive positioning across relevant properties.
- Created comparative analyses outlining key pricing and investment factors to support pricing listings and recommendation development.
- Drafted and negotiated offer contingencies and contract terms, ensuring alignment with client interest protection.
- Scheduled and coordinated property showings, inspections, and transaction milestone timelines with agents, lenders, and attorneys.
- Maintained accurate CRM records to support client communication tracking and transaction documentation integrity.
- Advised clients on financing disclosure processes and closing requirements to ensure smooth deal completion.
- Built and maintained long-term client relationships by delivering responsive service and applying tailored real estate strategy.
- Directed negotiation of commercial terms and coordinated transaction logistics between parties to complete agreed arrangements.
- Analyzed market trends and property data to inform client decision-making during property purchasing.
- Created and finalized property listings and promotional materials for timely property promotion.
- Collaborated with legal and financial professionals to coordinate transaction-related activities and required documentation.
- Monitored adherence to real estate regulations and company policies across real estate activities.
- Scheduled and hosted open houses and private showings to present property features to potential buyers.
- Maintained organized sales records and documentation to ensure accurate tracking and retrieval.
- Owned sales performance initiatives to achieve sales targets and ensure customer satisfaction.
Real Estate Consultant
5 Months- Evaluated property acquisition, sales, and lease options and advised clients on alignment with financial and lifestyle goals.
- Collected and analyzed market data to evaluate property value trends and competitive positioning across relevant properties.
- Created comparative analyses outlining key pricing and investment factors to support pricing listings and recommendation development.
- Drafted and negotiated offer contingencies and contract terms, ensuring alignment with client interest protection.
- Scheduled and coordinated property showings, inspections, and transaction milestone timelines with agents, lenders, and attorneys.
- Maintained accurate CRM records to support client communication tracking and transaction documentation integrity.
- Advised clients on financing disclosure processes and closing requirements to ensure smooth deal completion.
- Built and maintained long-term client relationships by delivering responsive service and applying tailored real estate strategy.
- Directed negotiation of commercial terms and coordinated transaction logistics between parties to complete agreed arrangements.
- Analyzed market trends and property data to inform client decision-making during property purchasing.
- Created and finalized property listings and promotional materials for timely property promotion.
- Collaborated with legal and financial professionals to coordinate transaction-related activities and required documentation.
- Monitored adherence to real estate regulations and company policies across real estate activities.
- Scheduled and hosted open houses and private showings to present property features to potential buyers.
- Maintained organized sales records and documentation to ensure accurate tracking and retrieval.
- Owned sales performance initiatives to achieve sales targets and ensure customer satisfaction.
Credit Counselor
1 Year- Assessed customer financial situations to determine suitable solutions and support account decision-making.
- Evaluated client finances and credit reports to support selection of appropriate debt management options.
- Structured personalized repayment plans based on affordability considerations and creditor requirement criteria.
- Reviewed client financial situations and advised on budgeting for credit rebuilding and responsible borrowing practices.
- Negotiated creditor payment arrangements to maintain manageable collection pressure and support repayment operations.
- Reviewed credit products' repayment options and account terms, clarifying key details for account holders.
- Maintained accurate records of customer interactions and cases to support case management and service continuity.
- Coordinated with internal teams to resolve account issues and support account stability.
- Provided customer assistance with payment plan understanding and payment obligation awareness.
- Monitored company adherence to internal policies and financial regulations to ensure regulatory alignment.
- Provided professional customer service and follow-up support to maintain customer satisfaction.
- Processed sensitive financial records while following confidentiality protocols and safeguarding data.
- Contributed to customer satisfaction and retention goals by maintaining consistent customer support and service quality.
Education
Training & Facilitation Certificate - Learning & Development
High School Diploma
High School Diploma
Skills
Curriculum development
Designing and delivering training
E-learning development
Training methodologies
Learning Management Systems
Training Evaluation & Analysis
Instructional strategies
Training facilitation
Management and leadership
Organizational development
Data Analysis Tools
Problem solving
Conflict resolution
Communication and interpersonal skills
Presentation skills
Adaptive learning
Accomplishments
- Resolved product issue through consumer testing.
- Achieved high improvement in sales pitch & volume by introducing video e - learning on the Damac Disprz app for sales tasks.
- Collaborated with team of 6 in the development of Damac Academy Courses.
- Won the 2023 Hightest sales Award for the overall company.
- Sold more than AED 100 Million worth properties in the whole real estate sales career.
- Supervised team of 15 staff members.
LANGUAGES
English
Native or Bilingual
Hindi
Native or Bilingual
Tamil
Professional Working
Marathi
Native or Bilingual
Malayalam
Native or Bilingual
Interests
Cooking
Traveling
Boxing
Music
Bodybuilding
Gaming
Personal Information
- Title: Manager - Learning & Development
- Date of Birth: 8th June 1992
- Nationality: Indian
- Marital Status: Single
Agents Trainer (People's Choice) Award
Received the Agents Trainer (People’s Choice) Award in recognition of my outstanding performance, exceptional ability to engage and motivate real estate agents, and significant impact through training. Recognised for delivering the highest number of training sessions and for consistently being regarded as one of the best-performing trainers across Dubai and international markets.
Timeline
Manager - Learning & Development
DAMAC
06.2024 - 06.2026Read More
Sales Manager & Trainer
Sky Avenue Real Estate LLC
08.2022 - 05.2024Read More
Key Account Manager
Square Yards
10.2020 - 08.2022Read More
Real Estate Consultant
Memorable
01.2017 - 09.2020Read More
Real Estate Consultant
Lybinity Real Estate
08.2016 - 01.2017Read More
Credit Counselor
Azzite
07.2015 - 07.2016Read More
ATD
Training & Facilitation Certificate from Learning & Development
Read More
Mother Mary College
High School Diploma
Read More
St. Mary's High School
High School Diploma
Read More