Summary
IT graduate with practical experience in technical support and software development, specializing in network troubleshooting. Recognized for resolving technical issues promptly while maintaining high standards of customer service. Proficient in Java, Python, SQL, and Active Directory, with a strong aptitude for embracing new technologies. Aiming to enhance contributions to a forward-thinking IT team and achieve professional growth.
Overview
5
5
years of professional experience
6
6
Certifications
Work History
IT Support Assistant
WorldLink Communication Ltd.
Kathmandu, Nepal
07.2021 - 11.2022
- Delivered technical support for IT products and network services to customers.
- Tracked, updated, and closed support tickets efficiently.
- Escalated unresolved issues promptly to senior support teams.
- Coordinated software installations and updates across office networks.
- Resolved internet connectivity issues on wired and wireless networks.
- Assisted staff and customers with technical inquiries through various channels.
- Collected and analyzed data to inform operational planning.
- Evaluated software and hardware to recommend enhancements or upgrades.
Team Member and Supervisor (Customer services)
Coles
Darwin, NT
09.2023 - Current
- Provided essential frontline support for customer and staff systems, ensuring operational consistency.
- Troubleshot and resolved technical issues in POS systems effectively.
- Executed inventory management and data entry tasks with precision.
- Partnered with team members to enhance workflows and customer interactions.
- Assisted customers with product inquiries and service requests promptly.
- Contributed to promotional events, boosting overall sales performance.
- Engaged customers actively to resolve issues and improve shopping experiences.
Senior Customer Service Assistant
Char Restaurant
Darwin, NT
06.2023 - 01.2024
- Managed digital order systems, ensuring precise transaction processing.
- Enhanced communication and efficiency by coordinating team operations.
- Promptly resolved customer inquiries and complaints, maintaining service quality standards.
- Provided exceptional customer service in a dynamic dining environment.
- Instructed new staff on service protocols and restaurant policies to ensure compliance.
- Optimized guest seating arrangements through effective reservation management.
- Streamlined workflow processes under pressure by implementing innovative strategies.
Education
Bachelor of Information Technology
12-2025
- Projects Portfolio – Bipol Khadka
Bachelor of Information Technology | Charles Darwin University (Expected 2025)
- Sales Analytics Dashboard – Built an interactive dashboard using Python (Pandas, Plotly) & Power BI to analyse sales data and support decision-making.
- Customer Segmentation Analysis – Applied k-means clustering and SVM in Python for customer profiling and marketing insights.
- IT Strategy & Incident Management Simulation – Designed enterprise IT strategy and incident handling processes using ITIL principles and OTRS.
- Library Management System – Developed a C program implementing CRUD operations, file I/O, and pointers for library automation.
- Data Structures Implementation – Implemented linked lists, stacks, and queues in C to study efficiency and memory optimization.
- Mobile App UI Prototype – Designed an interactive app prototype using Figma & Adobe XD with user testing and iterative improvements.
- Android App Development – Developed a Java & Android Studio app integrating authentication, event management, and database storage.
- Network Vulnerability Assessment – Conducted vulnerability scanning and mitigation on simulated networks using Kali Linux, Nmap, OpenVAS.
- Secure Coding Review – Audited and improved code security following OWASP standards to prevent vulnerabilities.
- Capstone Software Project – Led a team to develop multi-feature software, integrating front-end, back-end, and database components; managed with Git/GitHub.
- Network Infrastructure Design – Simulated secure LAN/WAN network with VLANs, IP addressing, and routing using Cisco Packet Tracer/GNS3.
- Linux Server Deployment – Configured and secured a Linux web server (Ubuntu) with SSH, firewall, and LAMP stack for web hosting.
Associate of Science -
07-2022
Skills
Technical expertise in network configuration
Active directory management
- NAT setup and administration
- System maintenance
- Software debugging
- Programming: Java, Python, JavaScript
- Web technologies: HTML, CSS, SQL
Development tools: Android Studio, Visual Studio Code, GitHub
- Data structures knowledge
- Microsoft Office proficiency
- Database management: MySQL, SQLite
- Operating systems: Windows, macOS, Linux
Remote assistance tools
- Technical support
- Data analysis
- Attention to detail
- Team collaboration
Efficient issue resolution in high-pressure environments
- Time management and organization skills
- Analytical skills with a science background
Languages
English
Full Professional
Nepali
Native/ Bilingual
Hindi
Full Professional
Certification
First Aid and CPR
Accomplishments
Participation in University IT Projects, GovHack. 2025
Education
other,false,other
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Member and Supervisor (Customer services) - Coles
09.2023 - Current
Senior Customer Service Assistant - Char Restaurant
06.2023 - 01.2024
IT Support Assistant - WorldLink Communication Ltd.
07.2021 - 11.2022
Charles Darwin University - , Bachelor of Information Technology
Bright Future Secondary School - Associate of Science,