Bipu Ojha
ICT Support Engineer
Darwin
Summary
Customer-focused IT Support Specialist with hands-on experience across hardware, software, and networks in fast-paced environments. Proficient in Active Directory, Microsoft 365, VPN/RDP, and endpoint management; author of clear SOPs and how-to guides that improve self-service and consistency. Calm under pressure, SLA-driven, and documentation-first, with a track record of organise, clear communication, and reliable follow-through.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Higher Education Academics
Charles Darwin University
07.2025 - Current
- Designed and managed cybersecurity lab environments with VMs, networks, and VPN access.
- Developed hands-on labs and exercises in penetration testing and system security.
- Configured and maintained virtualised infrastructure to ensure safe, realistic simulations.
- Integrated labs into teaching curriculum and provided technical support to students.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
IT & Admin Officer
Unique Auto Tech
08.2024 - Current
- Provided daily IT support across office & workshop, triaging and resolving issues
- Managed LAN/Wi-Fi, end-user devices, and POS/booking systems (access, peripherals, uptime)
- Built/imaged PCs; set up printers, scanners, labelers, and workshop diagnostic tools
- Performed maintenance: updates/patching, AV monitoring, and routine backups
- Maintained IT asset & license registers; handled procurement and coordinated vendor quotes/repairs/renewals
- Digitised invoicing, stock, and admin workflows with forms/templates to streamline processes
- Followed data-privacy procedures and SOPs for customer/payment records with least-privilege access
Cloud Engineer
Genese Solution
02.2023 - 07.2024
- Designed and implemented secure, scalable AWS infrastructure to support enterprise operations
- Automated system provisioning and configuration using Terraform (IaC)
- Built and maintained CI/CD pipelines (GitHub Actions, CodePipeline) to streamline deployments
- Monitored and optimised system performance using AWS CloudWatch and diagnostic tools
- Ensured security and compliance through IAM, VPC, and patching best practices
- Supported containerised workloads via Docker and Amazon ECS
- Managed AWS Organisations, billing structures, and policy governance
- Collaborated with developers and QA to resolve system-level issues in staging and production
- Documented system architectures and mentored junior staff in DevOps and cloud practices
Network Support Engineer
Astral Computers
11.2021 - 01.2023
- Set up and fixed routers, switches, and firewalls (Cisco, Palo Alto, Fortinet)
- Troubleshot VPN issues (site-to-site and client) on Palo Alto and Fortinet
- Handled Active Directory tasks and Windows Server support
- Used Nagios, PRTG, and SolarWinds to monitor systems and networks
- Installed cabling, set up VLANs, and prepared office workstations
- Worked with DNS, DHCP, NAT and Layer 2/3 protocols
- Helped test network setups and performance (PoC)
- Applied security updates and followed IT policies
IT Support Officer
Forbes College
02.2020 - 10.2021
- Provided basic IT support for hardware, software, and network issues
- Set up and maintained computers, printers, and mobile devices
- Managed user accounts and passwords in Active Directory
- Helped with internet, VPN, and remote desktop troubleshooting
- Logged support requests and ensured quick resolutions
- Installed system updates and antivirus software
Education
Master of Information Technology - Cyber Security
Charles Darwin University
Darwin 04.2001 -
Skills
Technical troubleshooting
Network configuration
Firewall management tools
Network device monitoring
Technical support
DevOps principles
Disaster recovery
Friendly, positive attitude
Teamwork and collaboration
Customer service
Learning management system
Software configuration
Web content accessibility
Accomplishments
Vice Chancellor Scholarship
Cisco Academy Instructor
CDU Student Council
Certification
Cisco Certified Network Administration
References
Available Upon Request
Timeline
Higher Education Academics
Charles Darwin University
07.2025 - Current
IT & Admin Officer
Unique Auto Tech
08.2024 - Current
Cloud Engineer
Genese Solution
02.2023 - 07.2024
Network Support Engineer
Astral Computers
11.2021 - 01.2023
IT Support Officer
Forbes College
02.2020 - 10.2021
Master of Information Technology - Cyber Security
Charles Darwin University
04.2001 -
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