Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Birat K C

Hurstville,NSW

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Assistant Manager

The Bavarian
World Square
09.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Bar Supervisor

The Bavarian
World Square
01.2023 - 03.2023
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Bartender

The Bavarian
World Square
08.2022 - 01.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Supervisor

Cellebration
Horsley Park, NSW
02.2016 - 03.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Advanced Diploma of Management - Management

Australian Ideal College
Sydney, NSW
03.2016

Diploma of Management - Management

Australian Ideal Collge
Sydney, NSW
08.2015

Skills

    Customer Relations

    Team motivation

    Product and service knowledge

    Staff Training and Development

    Staff Management

    Employee Scheduling

Reference

Binita Shrestha

General Manager The Bavarian

+61 452 269 823

bshrestha@munichbrauhaus.com.au

Timeline

Assistant Manager

The Bavarian
09.2023 - Current

Bar Supervisor

The Bavarian
01.2023 - 03.2023

Bartender

The Bavarian
08.2022 - 01.2023

Supervisor

Cellebration
02.2016 - 03.2020

Advanced Diploma of Management - Management

Australian Ideal College

Diploma of Management - Management

Australian Ideal Collge
Birat K C