Birat Khanal
Sydney,NSW
Summary
Dynamic professional with a proven track record at DIGICALL ASSIST, excelling in customer service and inventory management. Demonstrated ability to resolve complex cases with empathy, enhance sales through effective merchandise arrangement, and streamline online order processes. Skilled in problem-solving and organization, ensuring high levels of customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service/Case Manager
DIGICALL ASSIST
Sydney, NSW
07.2024 - Current
- Managed and resolved customer cases for LDV and RAM by handling inbound and outbound calls, ensuring customer inquiries were addressed efficiently.
- Collaborated with dealerships to resolve customer issues, escalating cases when necessary to provide comprehensive support.
- Maintained accountability for customer cases from initiation to resolution, demonstrating empathy and dedication to delivering exceptional service.
Store Assistant
ALDI
Orange, 2800
10.2022 - 07.2024
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers and provided assistance with product inquiries.
- Answered store and merchandise questions and led customers to wanted items.
- Managed inventory levels, ensuring optimal stock availability for customer needs.
- Processed payments and maintained accurate drawers to meet financial targets.
Online Team M
WOOLWORTHS
Orange, NSW
01.2022 - 11.2022
- Packed online orders accurately and provided them to customers during pickup, ensuring a seamless experience.
- Maintained high standards of customer service while efficiently preparing and distributing online orders.
Customer Service/Cook
KFC
Sydney, NSW
09.2018 - 11.2021
- Provided exceptional customer service by accurately taking orders and serving with a smile.
- Prepared meals in the kitchen, ensuring adherence to all procedures and timely food preparation.
- Maintained high standards of customer satisfaction through attentive service and accurate order handling.
Education
Bachelor's - Cyber Security
Charles Sturt University
Bathurst, NSW12-2024
Skills
- Email and telephone etiquette
- Problem-solving
- Organization and multitasking
- Empathy and compassion
- Conflict resolution and negotiation
- Payment processing
- Patience and composure
- Inventory management
- Customer service and care
- Skilled time management
Certification
- RSA/RCG
- FIST AID
- WWCC
- DRIVERS LICENSE
Timeline
Customer Service/Case Manager
DIGICALL ASSIST
07.2024 - Current
Store Assistant
ALDI
10.2022 - 07.2024
Online Team M
WOOLWORTHS
01.2022 - 11.2022
Customer Service/Cook
KFC
09.2018 - 11.2021
Bachelor's - Cyber Security
Charles Sturt University
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