Hi, I’m
Birat Pokharel
Greenway,ACT
Summary
Admission/Administrative Officer |Administration Officer (Operations)| Assistant Manager |Manager Experienced Administrative Professional with a strong track record in coordination, stakeholder management, and client services. Seeking to leverage skills as a, contributing to operational efficiency, fostering communication, and supporting the university's mission. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 2 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
9
years of professional experience
1
Certification
Work History
Asta Educational Services
Admission/Administrative Officer
08.2022 - Current
Job overview
- Streamlined office operations, optimising filing, phone, and email management for improved efficiency
- Managed end-to-end application process, including reviewing applications and communicating with applicants
- Ensured accuracy of student records, including admission files and transfer credit evaluations
- Supported senior management in preparing reports, presentations, and other documents
- Provided comprehensive applicant support and guidance throughout admission process
- Implemented data management systems to enhance record-keeping and information retrieval processes, improving accessibility and accuracy
- Assisted in development and enhancement of admission policies and procedures to ensure alignment with institutional standards and regulatory requirements
- Acted as liaison between admissions office and other departments, fostering strong cross-functional collaboration and promoting seamless student experience.
Wallabies Education and Migration Services
Senior Administration Officer
08.2021 - 08.2022
Job overview
- Implemented data-driven training program, improving customer satisfaction by 10% in 6 months
- Established safe and inclusive work environment, resulting in 20% decrease in workplace incidents
- Supervised team of 5 customer service representatives, achieving 25% increase in customer satisfaction
- Enhanced information management and decision-making by maintaining accurate records and databases
- Contributed to operational efficiency by monitoring and reporting on activities, including budgeting and financial reporting
- Collaborated with cross-functional teams to optimize resource allocation and improve cost-effectiveness
- Assisted in development and implementation of operational policies and procedures to enhance efficiency and effectiveness
- Prepared and presented comprehensive reports on operational activities, including budgeting and financial performance, contributing to strategic planning and decision-making.
Jaycar Electronics
Store Assistant Manager
08.2020 - 08.2021
Job overview
- Resolved customer issues with 100% success rate, ensuring high levels of customer satisfaction
- Coordinated and executed 50+ meetings and events, ensuring seamless logistics and effective communication
- Optimised office supply and equipment ordering processes, reducing waste by 25% and saving $10,000 annually
- Improved onboarding program, reducing new hire ramp-up time by 50% for positive employee experience
- Collaborated with cross-functional teams to drive 20% increase in operational productivity
- Conducted performance evaluations and provided coaching and feedback to team members, resulting in 10% improvement in staff engagement and productivity
- Collaborated with suppliers and negotiated favourable pricing terms, contributing to 5% reduction in cost of goods sold
- Implemented efficient cash handling procedures and loss prevention measures, resulting in 20% decrease in cash discrepancies and inventory shrinkage.
The school Locker
Store Manager
11.2019 - 06.2020
Job overview
- Achieved a sales target of $50000 in Q1 2020, representing a 20% increase over the same period last year
- Reduced customer churn rate by 15% by implementing a new customer loyalty program
- Increased website traffic by 50% by optimizing SEO and implementing a targeted content marketing strategy
- Managed a team of 10 sales representatives, resulting in a 25% increase in overall sales performance
- Successfully completed a project to streamline internal processes, resulting in a cost savings of $50,000 annually
- Improved customer satisfaction ratings from 80% to 95% through the implementation of a new customer feedback program
- Worked directly with Australian Catholic University ACU to ensure the study material are supplied in timely manner.
Higher Secondary Examination Board, HSEB / Trinity International College
01.2010 - 01.2012
Job overview
- Mentored first-year students, providing guidance on academic and personal matters
- Conducted research on impact of social media on consumer behaviour, delivering research report
- Utilized Excel and Google Analytics for data analysis on website traffic and customer behaviour
- Volunteered as tutor for underprivileged students in nearby community, providing academic assistance and mentorship
- All students showed significant improvement in their grades and overall academic performance
- Co-founded and led student organisation focused on promoting sustainability on campus, organising events and campaigns to raise awareness and encourage sustainable practices organisation grew to over 50 members within year
- Led team of 5 students in marketing research project, conducting surveys and analysing data to identify key insights that were presented to class, resulting in 95% project score.
Education
Concordia Institute of Business And Information TechnologyAuckland, NewZealand
Advance Diploma from Business Administration
2015
Skills
- TECHNOLOGICAL SKILLS
- QuickBooks
- Google Suit
- Salesforce Microsoft Office Suit (Excel, Word, PowerPoint teams)
- Jira
Certification
Retail Management |Jaycar Electronic (2020)
Timeline
Admission/Administrative Officer
Asta Educational Services
08.2022 - Current
Senior Administration Officer
Wallabies Education and Migration Services
08.2021 - 08.2022
Store Assistant Manager
Jaycar Electronics
08.2020 - 08.2021
Store Manager
The school Locker
11.2019 - 06.2020
Higher Secondary Examination Board, HSEB / Trinity International College
01.2010 - 01.2012
Concordia Institute of Business And Information Technology
Advance Diploma from Business Administration
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