Summary
Overview
Work History
Education
Skills
Timeline
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Anisha Bastakoti

Pokhara,Gandaki Province

Summary

Dynamic and customer-focused barista with exceptional leadership skills, honed at Three Jewels. Proven ability to cultivate a loyal clientele through outstanding service and attention to detail. Skilled in time management and cash register operation, fostering a positive team environment while consistently delivering high-quality beverages.

Overview

5
5
years of professional experience

Work History

Barista

Dip N Dip
08.2023 - 04.2025
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Head Barista

Three Jewels
05.2022 - 06.2023
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
  • Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.

Barista

Night Trails
02.2020 - 04.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Management Stream +2 -

Ex Army College
Pokhara
08.2020

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Opening and closing duties
  • Exceptional customer service
  • Team leadership
  • Adaptive and creative
  • Cash register operation

Timeline

Barista

Dip N Dip
08.2023 - 04.2025

Head Barista

Three Jewels
05.2022 - 06.2023

Barista

Night Trails
02.2020 - 04.2022

Management Stream +2 -

Ex Army College

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Anisha Bastakoti