Biraz Bastakoti
Perth,WA
Summary
Experienced and versatile hospitality professional with a strong background as a bartender, food & beverage attendant, and all-rounder. Proven ability to deliver exceptional customer service in fast-paced environments, with solid skills in drink preparation, table service, and multitasking across bar and floor operations. Dedicated, team-oriented, and passionate about creating memorable guest experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Banquet Server
ANZAC Club
Perth, WA
2024.08 - Current
- Served orders by picking up and delivering selections from kitchen.
- Provided exceptional service to high volume of daily customers.
- Set up stations for serving meals according to established guidelines.
- Greeted guests upon arrival and provided assistance throughout the event.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
Bartender
Fortress Perth
Perth, WA
2023.08 - Current
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Performed opening and closing duties including restocking supplies.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Waiter
Rockpool Bar and Grill
Perth, WA
2022.12 - Current
- Updated existing account information as necessary.
- Handled customer inquiries in a professional and courteous manner.
- Developed positive relationships with customers while providing excellent service.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took accurate food and drink orders, using a POS ordering software system.
- Prepared checks, itemizing total meal costs and taxes.
- Reviewed daily specials, menu changes and service specifications.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
Bartender
Four Points By Sheraton
Perth, WA
2023.06 - 2025.01
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Performed opening and closing duties including restocking supplies.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
F&B Attendant
Hubert Restaurant
Sydney, NSW
2021.12 - 2022.12
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Operated kitchen equipment safely, including coffee machines and dishwashers.
- Provided exceptional service that reflected restaurant standards and core values.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Greeted and seated customers in a timely and friendly manner.
- Assisted in setting up the dining area, including tables, chairs, linens, glassware, silverware, and dishware.
F&B Attendant
Sake the Rocks
Sydney, NSW
2020.08 - 2022.12
- Conducted routine checks to ensure the freshness and proper storage of ingredients.
- Greeted guests and provided excellent customer service.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Participated in ongoing training to enhance job skills and knowledge.
- Replenished stocking stations with utensils, condiments and napkins.
Cleaning Assistant
DIMEO
Sydney, NSW
2019.07 - 2021.10
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Provided exceptional customer service by responding to inquiries in a timely manner.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
Chef Helper
Square Catering
Sydney, NSW
2018.08 - 2020.04
- Observed food safety and sanitation protocols to reduce germ spread.
- Garnished finished dishes with parsley sprigs, olives slices or lemon wedges before serving them.
- Seasoned cooked foods such as meats, vegetables or soups with herbs before plating them.
Cleaner
BIC
Sydney , NSW
2017.08 - 2019.03
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Steam-cleaned or shampooed carpets.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Education
Bachelor In Accounting - Accounting
Polytechnic Institute Australia
Sydney2020-08
Skills
- Customer service
- Food safety
- Banquet setup
- Order delivery
- Menu knowledge
- Time management
- Inventory management
- Guest satisfaction
- Team collaboration
- Effective communication
- Conflict resolution
- Problem solving
- Dining customer service
- Mixology techniques
- Cocktail presentation
- Latte art
- Espresso preparation
Languages
Nepali
First Language
English
Advanced (C1)
C1
Certification
- RSA
- Coffee training
References
References available upon request.
Timeline
Banquet Server
ANZAC Club
2024.08 - Current
Bartender
Fortress Perth
2023.08 - Current
Bartender
Four Points By Sheraton
2023.06 - 2025.01
Waiter
Rockpool Bar and Grill
2022.12 - Current
F&B Attendant
Hubert Restaurant
2021.12 - 2022.12
F&B Attendant
Sake the Rocks
2020.08 - 2022.12
Cleaning Assistant
DIMEO
2019.07 - 2021.10
Chef Helper
Square Catering
2018.08 - 2020.04
Cleaner
BIC
2017.08 - 2019.03
Bachelor In Accounting - Accounting
Polytechnic Institute Australia