Summary
Overview
Work History
Education
Skills
Timeline
Generic

BIRCAN CETIN

Guildford,AUNSW

Summary

Dynamic National Transport Manager with a proven track record at DB Schenker, excelling in cost control and team leadership. Expert in logistics processes, I drive continuous improvement initiatives, enhancing client satisfaction and operational efficiency. Renowned for critical thinking and relationship building, I consistently deliver results that exceed expectations.

Overview

22
22
years of professional experience

Work History

National Transport Manger

Db Schenker
Hoxton Park , NSW
02.2025 - Current
  • Ensure effective structure and processes are in place to meet customer SLAs and the day-to-day running of operations in the facility.
  • Service failures are avoided/resolved, and client satisfaction is maintained
  • Assign specific tasks to Managers, Supervisors or Team Leaders and ensure full accountability.
  • Weekly meetings / regular correspondence is compiled to reflect discussion. Manage, supervise and mentor staff, and coordinate staff training.
  • Implement, monitor internal or external KPIs for the facility as gathered internally and provided by Corporate.
  • Continuous identification of process and productivity improvements.
  • Client liaison.
  • Direct investigations to verify and resolve customer complaints Returns / service failures/ Pods, Cods.
  • Finance (incorrect invoicing, out-of-scope work, ad hoc deliveries).
  • COD/POD reconciliation.
  • Customer Service (including DFNs / Escalations)
  • Collaborate with other managers and stake holders to formulate and implement policies, procedures, goals, and objectives to deliver projects and other requirements on time.
  • Ensure duties are carried out in accordance with the Company’s Quality Manual and Procedures including Customer complaints process.
  • Liaise with the Occupational Health & Safety Manager to arrange maintenance of materials handling equipment, store facilities and general maintenance duties when required.
  • Assist in preparation of Finance budgets and forecasts.
  • Monitor Profit and Loss for site and analyse the site’s performance.
  • Develop partnerships with outside carriers and organisations and provide optimum solutions.
  • Identifying existing and possible future transport problems, developing transport models and investigating the feasibility of alternative means of transport.
  • Support the implementation of new transport business within the region.
  • Work closely with the ANZ Distribution Administration team on both Customer and Carrier KPI’s.
  • Ensure carrier meeting schedules are adhered to including Weekly, Monthly and Quarterly Business reviews.
  • Interfacing between operations and solutions teams for system requirements.
  • Implementing projects within specified timeframes with operational rollout.
  • Conducting root cause analysis on KPI failures.
  • Executing and monitoring corrective and preventive actions.
  • Developing and executing continuous productivity improvement plans.
  • Leading cost reduction and service enhancement projects with carriers.
  • Ensuring personal and team compliance with internal and external policies.
  • Integrating compliance requirements into business practices.
  • Provide support to the ANZ Distribution team within business development, and National accounts held in the states of VIC/SA/WA.
  • Develop effective relationships with internal/external client base.

Transport Manager

Db Schenker
Fairfield, NSW
06.2023 - 02.2025
  • Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
  • Coordinated with vendors for timely delivery of goods and services at competitive rates.
  • Ensured compliance with local, state, federal laws governing the transportation industry.
  • Communicated regularly with customers regarding their orders and any changes in delivery schedules.
  • Managed multiple transportation projects, ensuring successful completion of project goals and objectives.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Researched and suggested cost-effective shipping methods and conducted regular safety audits on equipment.
  • Conducted regular safety audits and risk assessments, implementing corrective actions to mitigate hazards.
  • Spearheaded development and implementation of efficient transportation strategies, reducing operational costs by significant percentage.
  • Collaborated with IT department to enhance transportation management systems, improving data accuracy and decision-making.
  • Led crisis management efforts during transportation emergencies, minimizing disruptions and maintaining service integrity.
  • Monitored and analyzed transportation costs, identifying trends and implementing cost-saving measures.
  • Developed and maintained strong relationships with customers, enhancing satisfaction and retention rates.
  • Oversaw the recruitment, training, and performance evaluation of transportation staff, fostering a culture of excellence and safety.
  • Coordinated daily transportation activities, aligning with company objectives and compliance regulations.
  • Facilitated cross-departmental collaboration to streamline logistics processes and improve supply chain efficiency.
  • Identified opportunities to reduce cost and improve productivity.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Consistently met company and department objectives within budget and time constraints.

Transport Operations Supervisor

DB SCHENKER
Fairfield, NSW
06.2016 - 06.2023
  • Ensure effective structure and processes are in place to meet customer SLAs/TATs and day to day running of transport operations.
  • Liaise with clients and offer transport solutions that meet their needs
  • Direct investigations to verify and resolve customer complaints Returns / service failures/ Pods and Cods / Issue resolution.
  • Organize schedules, allocate runs and predetermine pick-ups for both interstate and metro deliveries
  • Develop partnerships with carriers to provide optimum delivery solutions for customers
  • Effective management of company contracted carriers
  • Working closely with the finance team (Incorrect invoicing, out of scope billing, adhoc deliveries, providing quotes)
  • Working together with all departments in the supply chain to ensure timely and efficient hand over
  • Established transportation cost standards and economical shipping practices
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues
  • Work together with management team to adhere to budget and P&L targets
  • Work together with clients on special Projects/Rollout
  • Identifying opportunities to reduce cost and improve productivity
  • Handled departmental scheduling to maintain proper staffing for shifts
  • Implemented on-the-job training activities to cross-train employees on various tasks
  • Ensure duties are carried out in accordance with the Company's Quality Manual and Procedures.

Operations Coordinator

DHL Supply Chain
HORSLEY PARK, NSW
06.2014 - 06.2016
  • Daily Operational & Labour Planning
  • Coordinate with all trucking vendors for container delivery and empty container/trailer removal from yard
  • Liaise with client & 3rd party contractors
  • Issue Reconciliation (Inbound) Physical vs.System variances, correcting data issues
  • Maintain and monitor inbound log while ensuring container/trailer availability per published arrival schedule to prevent demurrage
  • KPI data collection for monthly reporting
  • Operational updates to agency leads / DC Manager
  • SOP review & Training
  • Conducting daily toolbox talks
  • Up-skilling and cross-training staff for operational coverage
  • Implementing workplace policies and procedures
  • Maintaining standards of work health and safety.

Operations Team Leader

DB SCHENKER
YENNORA, NSW
05.2006 - 10.2013
  • Execution and planning of daily operations
  • Supervised 12 team members, offering constructive feedback on work performance
  • Assisted with development and implementation of quality controls, productivity standards and compliance guidelines
  • Generated reports detailing operational performance as compared to targets
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance
  • Trained, mentored and motivated employees to maximize team productivity
  • Built strong operational teams to meet process and production demands
  • Developed work plans and schedules for employees to facilitate adequate staffing for service requirements
  • Maintaining an accurate inventory with daily cycle counts
  • Organize and conduct regular toolbox talks
  • Executed and optimized operational responsibilities to promote seamless delivery of services
  • Drove standardized best practices and leveraged support functions to optimize operational performance while meeting targets.

Warehouse Storeperson

LINFOX
, NSW
10.2003 - 06.2006
  • Received, stored and shipped goods and materials
  • Updated inventory and production information using warehouse management systems and scanner guns
  • Tracked inventory and conducted cycle counts to maintain accurate records
  • Examined packages and goods for damage and notified vendors of replacement needs
  • Verified received goods by comparing with purchase orders
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.

Education

High School Diploma -

Arthur Phillip High School
10.1998

Cert I, II & III - Warehousing & Logistics 5S POP Operational Excellence Program Chain of Responsibility CoR Architectural Technology Certificate -

Skills

  • Reliable & Trustworthy
  • Critical Thinking
  • Problem-Solving
  • Supervision & Leadership
  • Customer Service
  • Conflict Resolution
  • Team Building
  • Good Work Ethic
  • Team Management
  • Organizational Skills
  • Computer Skills
  • Data Management
  • Training & Development
  • Planning & Organizing
  • People Skills
  • Relationship Building
  • Problem Resolution
  • Logistics Processes Planning
  • Time Management
  • Work Planning and Prioritization
  • Cost Control and Tracking
  • Decision Making

Timeline

National Transport Manger

Db Schenker
02.2025 - Current

Transport Manager

Db Schenker
06.2023 - 02.2025

Transport Operations Supervisor

DB SCHENKER
06.2016 - 06.2023

Operations Coordinator

DHL Supply Chain
06.2014 - 06.2016

Operations Team Leader

DB SCHENKER
05.2006 - 10.2013

Warehouse Storeperson

LINFOX
10.2003 - 06.2006

High School Diploma -

Arthur Phillip High School

Cert I, II & III - Warehousing & Logistics 5S POP Operational Excellence Program Chain of Responsibility CoR Architectural Technology Certificate -

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