Birgit Moest
Cooloongup,WA
Summary
Skilled professional knowledgeable with background in managing front office operations and providing high standard customer service.
Strong interpersonal skills with a talent for effectively addressing concerns. Strengths include multitasking, problem-solving, and maintaining professional relationships. Previous roles have demonstrated significant improvements in workflow efficiency through effective coordination strategies.
Overview
9
9
years of professional experience
Work History
Manager
Giul's & Harry's
Sydney
10.2021 - Current
- Answered and managed incoming calls and mails, took messages, and transferred calls to appropriate personnel
- Processed customer payments using cash registers or point-of-sale terminals
- Managed company database and ensured the accuracy of contact information
- Handled customer inquiries and complaints, providing timely and appropriate solutions
Barista Shift Supervisor
ARE SYD
Sydney
04.2023 - 08.2024
- Performed opening duties such as setting up espresso machines for the day's operations
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas
- Provided excellent customer service by responding to inquiries quickly and professionally
- Performed monthly inventory checks to ensure sufficient stock levels for all products
Owner
Flower Blend
Sydney
02.2020 - 08.2021
- I opened a coffee shop within a flower boutique, but unfortunately, had to close it down due to the impact of Covid-19
General Manager
Rockpool Dining Group - Bavarian Manly
Sydney
02.2016 - 12.2019
- Managed all aspects of daily business operations including staffing, scheduling, inventory control, customer service and sales
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation
- Coordinated training activities for employees
Education
Training certificate for Project Management -
Nuerenberg, Germany01.2015
Training certificate for Business Administration -
Nuerenberg, Germany01.2014
Apprenticeship Restaurant Professional & Chef -
Nuerenberg, Germany01.2012
Bachelor of Science FH Weihenstephan -
Nuerenberg, Germany01.2011
Skills
- Customer and client relations
- Positive and professional
- Multitasking and prioritisation
- Problem-solving
Languages
- German, native
- English, fluent
References
References available upon request.
Timeline
Barista Shift Supervisor
ARE SYD
04.2023 - 08.2024
Manager
Giul's & Harry's
10.2021 - Current
Owner
Flower Blend
02.2020 - 08.2021
General Manager
Rockpool Dining Group - Bavarian Manly
02.2016 - 12.2019
Training certificate for Project Management -
Training certificate for Business Administration -
Apprenticeship Restaurant Professional & Chef -
Bachelor of Science FH Weihenstephan -
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