Birju Vasant
Canberra,Australia
Summary
A dedicated candidate who can lead from the front by setting example, following, and delivering the highest standards. I possess a passion for excellence, and always strive hard to improve standards and customer satisfaction. I have detailed knowledge of how to manage staff both back and front house, and how to supervise their daily operations. I have experience in high- volume establishments where I have easily coped with the pressures and demands of the job. Currently I am looking for a suitable position with a great company that offers superb benefits and fantastic surroundings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store manager
LINDT CANBERRA
10.2023 - Current
- Collaborating with the team members to drive sales and achieve target KPI
- Providing the team with leadership and mentorship to deliver the highest possible quality and service standards
- Minimising costs by tightly controlling inventory losses, minimising staff turnover and maximising productivity
- Identifying opportunities to enhance customer service experience and create customer engagement opportunity
- Managing customer issues from problem identification to resolution: keep accurate records of customer service actions/discussions
- Controlling resources and maximise assets to meet qualitative targets
- Managing operational areas according to organisational priorities
- Rostering and Payroll processing
- Ensuring the Compliance Audit (Internal and External) are followed, and workplace is always safe for both the staff and the customers
- Successive planning and training the team members towards a career growth within the company
- Demonstrate a sound understanding of the P&L and identifying the areas of improvement
- Visual merchandising as per the promotions and special events
- Adhering with the Food Safety Laws and WHS
Store manager
ALDI AUSTRALIA
01.2023 - 06.2023
- Collaborating with store staff to drive sales and achieve target KPI
- Providing staff leadership and mentorship to deliver the highest possible quality and service standards
- Minimising costs by tightly controlling inventory losses, minimising staff turnover and maximising productivity
- Identifying opportunities to enhance customer service experience and create customer engagement opportunity
- Managing customer issues from problem identification to resolution: keep accurate records of customer service actions/discussions
- Controlling resources and maximise assets to meet qualitative targets
- Managing operational areas according to organisational priorities
- Rostering and Payroll processing
- Ensuring the Compliance Audit are followed, and workplace is always safe for both the staff and the customers
- Successive planning and staff training towards a career growth within the company
Assistant Sore Manager
ALDI AUSTRALIA
04.2021 - 01.2023
- Managing operational areas according to organisational priority
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
- Help store management to inventory control
Duty Store Manager
ALDI AUSTRALIA
06.2019 - 04.2021
- Smooth and efficient operation of the store in the absence of Store Manager
- Plan and priorities the day-to-day tasks and
- Inventory management
- Help the Store Manager with achieving the KPI’s
- Ensuring the Compliance factors in the store are meet and always achieved
- Ensuring the safety of staff and the customers
Chef, Barista and All-rounder
Café Cherry Bean
12.2017 - 06.2019
- Mise en place and preparing dishes as per order
- Taking orders, preparing drink, and serving the customers
- Ordering stock through the suppliers
- Always complying with the Food safety guidelines
- Closing the kitchen and setting the cash at the end of day
Owner Operator
The Coffee Club
12.2015 - 11.2017
Shift Manager
Dalby Bio Refinery
06.2012 - 12.2015
Education
Adv. Diploma of Hospitality Management - Commercial Cookery
Carrick institute of Management
Melbourne, VIC01.2007
Bachelor - Hotel and Tourism Management
Vivekanand Institute of Management
01.2004
Skills
- Professional skills
- Team Leadership and coaching
- Relationship building and management
- Staff training and development
- Order management
- Customer service and problem-solving skills
- Time management
- Documentation
- Communication
- Collaboration
- Prioritization
- Technical Skills
- Microsoft office365 and2016
- MAC PC and window
- Software installation and maintenance
- Ms teams and
- Store operations
- Customer service management
- Training and mentoring
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Inventory control
- Recruitment and hiring
- POS systems
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Goals and performance
- Employee training
Accomplishments
- Achieved the [Number] national store ranking within [Number] years.
Certification
- Provide first aid.
- Provide responsible service of alcohol.
- Use hygienic practice for food safety.
LANGUAGE SKILLS
ENGLISH - Professional proficiency
HINDI - Native proficiency
GUJARATI - Native proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store manager
LINDT CANBERRA
10.2023 - Current
Store manager
ALDI AUSTRALIA
01.2023 - 06.2023
Assistant Sore Manager
ALDI AUSTRALIA
04.2021 - 01.2023
Duty Store Manager
ALDI AUSTRALIA
06.2019 - 04.2021
Chef, Barista and All-rounder
Café Cherry Bean
12.2017 - 06.2019
Owner Operator
The Coffee Club
12.2015 - 11.2017
Shift Manager
Dalby Bio Refinery
06.2012 - 12.2015
Bachelor - Hotel and Tourism Management
Vivekanand Institute of Management
Adv. Diploma of Hospitality Management - Commercial Cookery
Carrick institute of Management
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