KHADKA LAXMAN

• Provided ongoing coaching and mentoring for employees in order to improve their job performance.
• Analyzed employee feedback surveys to determine areas needing improvement in the dining experience.
• Audited cash drawers at the end of each shift to verify accuracy of transactions.
• Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
• Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
• Trained new hires in proper food handling techniques and safety regulations.
• Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
• Assist with organising front of house team in the daily operational demands
• Lead a large team to deliver high quality and exceptional customer service
• Support and supervise the delivery of service & functions
• Ensure all Company policies and procedures are applied
• Establish, maintain and monitor quality customer service practices
• Organise rosters as per operational requirements

• Supervision, training and coordination of food and beverage employees
• Holding keys for the different outlet like, bar and IRD , Business Class Lounge
• Cleaning bar areas, glasses and equipment
• Picking up glasses and taking drink orders
• Preparing and mixing a range of sophisticated drinks
• Taking reservations, greeting and seating guests
• Using the EFTPOS machine
• Maintain stock control
• Practicing proper workplace health and safety procedures
• Other incidental and peripheral duties as requested by the employer

Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

•Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

•Practice good customer relations and attend to customer complaints and queries satisfactorily

•Ensure the Outlet is set-up for service and supervise for a smooth operation

•Direct and supervise the service team to ensure that all duties are performed as per standards

•Ensure that all employees have received adequate training to perform their duties

•Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available

•Ensure minimum wastage, breakage and spoilage

•Actively use up selling techniques bye exceeding guest expectations and to increase revenue.

• Welcoming guests as they arrive and checking them into their rooms
• Answering phone calls and responding to guest inquiries
• Handling guest complaints and resolving issues in a timely and professional manner
• Processing payments and maintaining accurate guest records
• Assisting guests with luggage and other requests
• Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
• Maintaining a clean and organized front desk area
• Providing information about hotel amenities, local attractions, and restaurants
• Upselling hotel services and amenities to guests
• Ensuring guest satisfaction throughout their stay