Birou Lin
Melbourne,VIC
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Waitress
Shanghai Jazz Restaurant And Bar
02.2021 - 09.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
After-school Tutor
Family Business
04.2020 - 12.2020
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Volunteer
Pet Lovers
01.2020 - 03.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Completed daily domestic tasks in shelters and group homes to assist animals in need.
Education
Diploma of Arts - Visual Art
RMIT University
Melbourne, VIC11.2023
Diploma - Commerce
Curtin University
Singapore11.2022
Skills
- Daily Reports
- Liquor, Beer and Wine Knowledge
- Dining Area Maintenance
- Cash Handling
- Elementary Education
- Manage Tutoring Schedule
- Developing Individualized Lessons
- Excellent Team Player
- Sketching and Brainstorming
- Oil Painting
- Creative Design
- Critical and Creative Thinking
- Digital Illustration
- Marketing and Advertising
- GIF Animation
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Waitress
Shanghai Jazz Restaurant And Bar
02.2021 - 09.2021
After-school Tutor
Family Business
04.2020 - 12.2020
Volunteer
Pet Lovers
01.2020 - 03.2020
Diploma of Arts - Visual Art
RMIT University
Diploma - Commerce
Curtin University
Similar Profiles
Sam StewartSam Stewart
Bartender at The Jazz BarBartender at The Jazz Bar
Antonina KrajewskaAntonina Krajewska
Assistant Sound Engineer, Internship at Harris Piano Jazz BarAssistant Sound Engineer, Internship at Harris Piano Jazz Bar
Monika HynkovaMonika Hynkova
Server at Heidi's Jazz Club and RestaurantServer at Heidi's Jazz Club and Restaurant
Farzana TemoriFarzana Temori
Picker Packer at Maihan BakeryPicker Packer at Maihan Bakery
Jon TraubJon Traub
Customer Relations Case Manager at Hewlett Packard AustraliaCustomer Relations Case Manager at Hewlett Packard Australia