Birpal Singh Sandhu
Edmonton ,Alberta
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Transport Driver
13cabs
08.2022 - Current
- Improved on-time delivery rates by efficiently planning and scheduling transport routes.
- Boosted customer satisfaction through timely communication and addressing concerns promptly.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
- Conducted regular vehicle inspections, ensuring proper maintenance and compliance with safety standards.
- Collaborated with dispatchers to ensure accurate and timely deliveries for clients.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained high customer satisfaction by working quickly and accurately.
- Delivered packages to residential and commercial areas, often navigating tight, narrow streets.
- Kept accurate records of delivery data related to weight, time and destination.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
Customer Service Representative
Opal Care
01.2021 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Freelance Web Developer
Bruce
02.2020 - 12.2020
- Oversaw back-end development using PHP to maintain website integrity
- Ran debugging tools to eliminate flaws and glitches prior to publishing.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Liaising with clients .
- Full Stack development of the website
- Developing, implementation and maintenance of Databases
System Analyst
Cmsn group Pty ltd
10.2018 - 11.2019
- Monitored employee tasks to gauge business functions and inefficiencies.
- Designing and developing web applications.
- Testing, Debugging, diagnosing and correcting errors and faults in an applications programming language within established testing protocols.
- Apply system analyst techniques and procedures, Identifying complex software and hardware problems affecting our client's business operations and ICT systems.
- Managing the installation, configuration and maintenance of client's software.
- Developing and introducing training materials and system guidelines for the clients.
- Managing backup and security systems for clients.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Improved systems with addition of new features and infrastructure.
- Installed system updates to address vulnerabilities and reduce security issues.
Sales Demonstrator
Samsonite Asia Limited
01.2014 - 05.2014
- Demonstrating products to customers
- Troubleshooting and managing systems
- Following up customers inquires in person or on the phone
- Stock checking, transferring and ordering
- Installation and maintenance of systems
- Data entry for product repairs
- Technical support to customers
- Checking stock and placing orders for customers
- Guiding and training new employees.
Education
Advance Diploma of Leadership - Leadership in IT And Management
Australian Ideal College
Sydney, NSW02.2023
Master of Science - Enterprise Systems
Federation University
Sydney, NSW11.2019
Information Technology
Queensland International Business Academy
02.2019
Bachelor of Science - Information Technology
Guru Nanak Dev University
Punjab04.2015
Skills
- Data Entry
- Data Collection
- Report Generation
- Call Management
- Information Security
- Paperwork Processing
- Complaint resolution
- Order Processing
- Customer Service
- Filing
- Computer Proficiency
- Record preparation
- Microsoft Outlook
- Technical Support
Languages
English
Full Professional
Hindi
Full Professional
volleyball
Team player
Timeline
Transport Driver
13cabs
08.2022 - Current
Customer Service Representative
Opal Care
01.2021 - 08.2022
Freelance Web Developer
Bruce
02.2020 - 12.2020
System Analyst
Cmsn group Pty ltd
10.2018 - 11.2019
Sales Demonstrator
Samsonite Asia Limited
01.2014 - 05.2014
Advance Diploma of Leadership - Leadership in IT And Management
Australian Ideal College
Master of Science - Enterprise Systems
Federation University
Information Technology
Queensland International Business Academy
Bachelor of Science - Information Technology
Guru Nanak Dev University
Similar Profiles
Sara WalkerSara Walker
Help Desk Assistant at 13cabsHelp Desk Assistant at 13cabs
Narasimha RaoNarasimha Rao
Helpdesk Representative at 13cabsHelpdesk Representative at 13cabs
GURTEJ (TAJ) SINGHGURTEJ (TAJ) SINGH
Taxi (Uber) Driver at 13CabsTaxi (Uber) Driver at 13Cabs
Donna ScrivenerDonna Scrivener
Professional Taxi Driver at 13CABSProfessional Taxi Driver at 13CABS
Grady McQuillanGrady McQuillan
Dog Walker & Dog Sitting at Alicia MardellDog Walker & Dog Sitting at Alicia Mardell