Biru Turiya
Katanning
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at Woolworths Group. Skilled in forklift operation and adept in maintaining high customer service standards. Demonstrated ability to improve warehouse operations and resolve customer issues swiftly, showcasing strong teamwork and customer service orientation.
Overview
9
9
years of professional experience
Work History
Forklift Operator
Airroad
04.2022 - Current
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Customer Service
Woolworths Group
03.2018 - 06.2021
- Implemented and developed customer service training processes.
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Strengthened client relationships through regular communication and exceptional customer service.
- Streamlined customer service processes for increased efficiency and effectiveness.
Postman
Post Office
09.2018 - 04.2021
- Assisted customers with inquiries regarding postal services, providing knowledgeable and courteous support.
- Enhanced customer satisfaction through timely and accurate delivery of parcels, packages, and correspondence.
- Adhered to all USPS regulations, maintaining a clean driving record while operating postal vehicles for daily deliveries.
- Ensured the safety and security of mail by adhering to strict handling procedures during collection, processing, and delivery stages.
Front Desk
Katanning Leisure Function Centre
01.2016 - 05.2018
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
Education
Health Science - Sports Studies
La Trobe University
12.2026
Skills
- Team Player
- Shipping and receiving
- Loading and unloading
- Customer service orientation
- Customer service standards
- Warehouse Safety
Timeline
Forklift Operator
Airroad
04.2022 - Current
Postman
Post Office
09.2018 - 04.2021
Customer Service
Woolworths Group
03.2018 - 06.2021
Front Desk
Katanning Leisure Function Centre
01.2016 - 05.2018
Health Science - Sports Studies
La Trobe University
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