Bishal Chowdhury

Steered vendor-supplied inventory systems and aided managers in stock evaluation. Demonstrated client service skills, leadership ability, and teamwork.

Responsibilities:
• Provide first-level IT support, resolving hardware and software issues in-store and remotely.
• Utilize Microsoft Teams, Outlook, and VoIP systems to communicate effectively with customers and internal teams.
• Create and maintain internal documentation for repeat issues.
• Escalate unresolved tickets to higher-level support, improving resolution efficiency.

Achievements:
• Strong communication skills, with a focus on customer experience and satisfaction.
• Strong Customer Management and interpersonal communication skills.
• Proven ability to manage and prioritize tasks effectively in high-activity environments.
• Strengthened problem-solving and interpersonal skills, contributing to high customer satisfaction.

• Delivered Level 1 IT support via TeamViewer, addressing issues across software, hardware, and networks.
• Managed Active Directory, Microsoft Intune, and Group Policies for user access and device control.
• Participated in Azure and Google Cloud deployments, enhancing IT infrastructure resilience.
2 | B i s h a l C H OWD H U R Y
• Logged issues using structured documentation and internal ticketing systems.

Achievements:
• Assist in the successful deployment of cloud-based infrastructure (Microsoft Azure, Google Cloud) enhancing scalability and security.
• Gain hands-on experience with IT hardware management, including setting up and troubleshooting equipment such as mobile devices and computers.
• Work towards relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals) to enhance technical credentials.

• Distinction in Scientific Computing, Digital Forensics, Cyber Security in Practice, Data Privacy, and Information Security.
• Key Subjects: Web Technology, Applied Cryptography, Database Systems, Data Privacy and Information Security, System Integration, Cybercrime, PACE: Computing Industry Project.