Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Interests
Timeline
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Bishal Gharti Chhetri

Network / User Support Administrator
Travancore

Summary

Results-driven Network Administrator with a strong foundation in network security, troubleshooting, and IT support. Passionate about optimizing network infrastructure and improving system reliability. Adept at working with Windows Server, Active Directory, and Network Security. Looking to leverage technical expertise and problem-solving skills in a dynamic IT environment.

Overview

6
6
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Associate Network / User Support Administrator

Arlec Australia
05.2024 - Current
  • Manage and troubleshoot network infrastructure, Windows Server, and Active Directory.
  • Provide IT support for Windows and Mac devices, ensuring minimal downtime.
  • Maintain network security by monitoring access controls and identifying vulnerabilities.
  • Assist in the configuration and deployment of network hardware.
  • Collaborate with internal teams to optimize system performance.
  • Resolve L1 and L2 IT issues, ensuring smooth operations and minimal disruptions.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Enhanced data security measures, conducted regular system backups to prevent data loss.
  • Monitored system performance and responded to alerts.
  • Collaborated with cross-functional teams in developing robust disaster recovery plans to safeguard critical systems and data.
  • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
  • Improved network efficiency by implementing and managing system updates and patches.
  • Backed up company data to distributed storage centers to avoid massive data loss.
  • Reduced downtime with proactive identification and resolution of IT issues.
  • Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.
  • Ensured compliance with industry regulations by keeping abreast of current trends and implementing necessary changes to network infrastructure.
  • Simplified IT support by developing centralized helpdesk system for tracking and resolving network issues.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.

Sift Manager

Hungry Jack's
10.2019 - 05.2024
  • Promoted a positive work environment through open communication and constructive feedback.
  • Tracked receipts, employee hours, and inventory movements.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Education

Bachelor of Networking (Major CyberSecurity) - IT Network Security

MIT Melbourne
Melbourne
12.2023

Diploma of Business Leading To IT - Information And Computer Systems

SCU Melbourne
Melbourne
12.2020

Skills

Network Security

Firewall Configuration

Windows Server

Active Directory

LAN Troubleshooting

WAN Troubleshooting

Network Troubleshooting

Cisco Routing

Cisco Switching

Cloud Security

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Certification

Career Essentials in Cybersecurity, Microsoft & LinkedIn, 2024

Accomplishments

  • Collaborated with Application Development Team in the development of New Advance Dispatch system for Arlec Warehouse.
  • Collaborated with China Telecom Team in the development of WiFi issue in Arlec Warehouse Australia.
  • Collaborated with DTS Team in the development of WiFi issue in Arlec Warehouse New Zealand.
  • Introduce ConnectWise with IT Team to remote connect PC's securely.
  • Successfully added Veeam Backup & Replication with Synology NAS Storage to Back Up arlec data.

Interests

  • Music
  • Cooking
  • Drone Piloting
  • Gym Workouts
  • Photography
  • Adventure Travel
  • Road Trips

Timeline

Associate Network / User Support Administrator

Arlec Australia
05.2024 - Current

Sift Manager

Hungry Jack's
10.2019 - 05.2024

Bachelor of Networking (Major CyberSecurity) - IT Network Security

MIT Melbourne

Diploma of Business Leading To IT - Information And Computer Systems

SCU Melbourne

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Bishal Gharti ChhetriNetwork / User Support Administrator