Bishal K C
Auburn,Australia
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Keighery Hotel
09.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Bar Supervisor
View Hotels Sydney
11.2020 - Current
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Reduced waste and costs by optimizing inventory management and beverage ordering processes.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
- Ensured compliance with local health and safety regulations by conducting regular inspections and addressing issues promptly.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Implemented cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.
- Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing the overall dining experience for guests.
- Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
- Checked ID cards and verified bar guests were of legal age.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Handled cash accurately and prepared nightly deposits.
- Closed out cash register and prepared cashier report at close of business.
Internship Student
Hilton Hotel
02.2016 - 02.2017
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Enhanced team productivity by effectively collaborating on projects and contributing innovative ideas.
- Streamlined office processes with diligent organization, resulting in improved efficiency.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Expanded industry knowledge by conducting research and attending relevant workshops or training sessions.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Education
Master in Tourism And Hospitality Management - Hospitality
International College of Management, Sydney: ICMS
Sydney, NSW11.2020
Bachelor in Hospitality Management - Hospitality
International Teaching University of Georgia
Kathmandu, Nepal11.2017
Skills
- Operations Management
- Recruiting and interviewing
- Task Delegation
- Employee Scheduling
- Cost Reduction
- Sales Growth
- Product and service knowledge
- Staff Development
- Promotional planning
- Money Handling
- Business Development
- Team motivation
- Staff Supervision
- Project management abilities
- Customer Relationship Management (CRM)
- Performance reviewing
- Staff Training and Development
- Employee performance evaluation
- Staff Management
- Organizational Skills
- Attention to Detail
Languages
Hindi
Full Professional
Nepali
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Assistant Manager
Keighery Hotel
09.2023 - Current
Bar Supervisor
View Hotels Sydney
11.2020 - Current
Internship Student
Hilton Hotel
02.2016 - 02.2017
Master in Tourism And Hospitality Management - Hospitality
International College of Management, Sydney: ICMS
Bachelor in Hospitality Management - Hospitality
International Teaching University of Georgia