Bishal K C
Auburn,Australia
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Keighery Hotel
09.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Bar Supervisor
View Hotels Sydney
11.2020 - Current
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Reduced waste and costs by optimizing inventory management and beverage ordering processes.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
- Ensured compliance with local health and safety regulations by conducting regular inspections and addressing issues promptly.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Implemented cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.
- Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing the overall dining experience for guests.
- Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
- Checked ID cards and verified bar guests were of legal age.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Handled cash accurately and prepared nightly deposits.
- Closed out cash register and prepared cashier report at close of business.
Internship Student
Hilton Hotel
02.2016 - 02.2017
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Enhanced team productivity by effectively collaborating on projects and contributing innovative ideas.
- Streamlined office processes with diligent organization, resulting in improved efficiency.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Expanded industry knowledge by conducting research and attending relevant workshops or training sessions.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Education
Master in Tourism And Hospitality Management - Hospitality
International College of Management, Sydney: ICMS
Sydney, NSW11.2020
Bachelor in Hospitality Management - Hospitality
International Teaching University of Georgia
Kathmandu, Nepal11.2017
Skills
- Operations Management
- Recruiting and interviewing
- Task Delegation
- Employee Scheduling
- Cost Reduction
- Sales Growth
- Product and service knowledge
- Staff Development
- Promotional planning
- Money Handling
- Business Development
- Team motivation
- Staff Supervision
- Project management abilities
- Customer Relationship Management (CRM)
- Performance reviewing
- Staff Training and Development
- Employee performance evaluation
- Staff Management
- Organizational Skills
- Attention to Detail
Languages
Hindi
Full Professional
Nepali
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Assistant Manager
Keighery Hotel
09.2023 - Current
Bar Supervisor
View Hotels Sydney
11.2020 - Current
Internship Student
Hilton Hotel
02.2016 - 02.2017
Master in Tourism And Hospitality Management - Hospitality
International College of Management, Sydney: ICMS
Bachelor in Hospitality Management - Hospitality
International Teaching University of Georgia
Similar Profiles
MURTAJA ALTAMEEMIMURTAJA ALTAMEEMI
Front office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotelFront office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotel
JUAN SAMAYOAJUAN SAMAYOA
Housekeeper / Receptionist / Construction at Hotel Appelviken, Hotel Rival, Clarion, Grand Hotel, SkanskaHousekeeper / Receptionist / Construction at Hotel Appelviken, Hotel Rival, Clarion, Grand Hotel, Skanska
PRIYANKA PATILPRIYANKA PATIL
Housekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT HotelHousekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT Hotel
Bibek GiriBibek Giri
CDP at Peachtree hotelCDP at Peachtree hotel
Sanjib ShresthaSanjib Shrestha
Systems Administrator at Uncle Bills AustraliaSystems Administrator at Uncle Bills Australia