Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

BISHAL K C

Claremont,TAS

Summary

Dynamic Food and Beverage Supervisor at View Sydney Hotel, skilled in staff supervision and customer service. Successfully enhanced operational efficiency and resolved conflicts, fostering a collaborative team environment. Proficient in food safety compliance and inventory management, ensuring high standards and customer satisfaction. Passionate about delivering exceptional dining experiences.

Overview

7
7
years of professional experience

Work History

Food and Beverage Supervisor/Bartender

View Sydney Hotel
Sydney, NSW
12.2020 - 06.2025
  • Maintained up-to-date knowledge of menu items, ingredients, and preparation methods.
  • Ensured compliance with health department regulations for food safety standards.
  • Assisted kitchen staff during peak hours to maintain efficiency.
  • Reviewed weekly sales reports to identify trends in menu item performance.
  • Conducted daily staff meetings to address performance and customer service issues.
  • Investigated and resolved customer complaints promptly and professionally.
  • Facilitated conflict resolution among staff, while promoting team-building skills.
  • Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
  • Ordered supplies from vendors regularly, according to established guidelines.
  • Trained new hires on food handling techniques and safety regulations.
  • Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
  • Supervised cleaning activities are performed at the end of each shift to maintain a sanitary environment.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Improved presentation and sales approaches to increase revenue.
  • Cleaned and sanitised kitchen equipment, utensils, and work stations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Chopped and diced vegetables and fruits to stock the fridge ahead of busy periods.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Assisted in setting up the bar for the service shift.
  • Processed payments accurately and efficiently with the POS system.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Stock ice bins and coolers as needed throughout the shift.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Managed the cash drawer at the end of each shift, ensuring the accuracy of funds received.
  • Provided drink suggestions to customers based on their preferences.
  • Performed opening and closing duties, including restocking supplies.

Supermarket Worker/Cashier/Customer Service Representative

Coles
Top Ryde
01.2019 - 11.2020
  • Checked expiration dates on food items regularly to ensure freshness was maintained at all times.
  • Provided customer service support via telephone calls or emails when required.
  • Restocked supplies such as paper bags, tissue paper rolls and plastic bags when needed.
  • Monitored security cameras to identify shoplifting attempts or suspicious activity in the store.
  • Assisted in unloading delivery trucks when necessary.
  • Organized backroom storage areas to ensure efficient use of space and safety protocols were followed.
  • Maintained cleanliness of the store by sweeping floors, mopping spills, cleaning windows and mirrors.
  • Processed payments using cash registers, debit and credit cards, and other forms of payment.
  • Placed promotional signage around store aisles in accordance with corporate guidelines.
  • Inspected produce for quality assurance purposes prior to displaying them on shelves for sale.
  • Performed opening and closing duties such as counting cash drawers or setting alarms.
  • Conducted price checks and answered customer inquiries regarding product availability.
  • Stocked shelves, rotated products, and faced merchandise for easy customer access.
  • Greeted customers upon entry and provided assistance with locating items.
  • Maintained cleanliness of work areas throughout the day.
  • Managed cash register operations using POS system and processed sales and returns.
  • Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Responded to customer inquiries and resolved issues to ensure satisfaction.

Bartender/Food and Beverage Service Assistant

Bungalow-8
Sydney
09.2018 - 08.2020
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Provided drink suggestions to customers based on their preferences.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Developed good working relationships with fellow employees through effective communication.
  • Processed payments accurately and efficiently with POS system.
  • Cleansed glasses with sanitizing solution after each use.
  • Greeted customers and provided excellent customer service.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Stocked ice bins and coolers as needed throughout shift.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Attended regular training sessions to stay updated on new products or trends.
  • Performed opening and closing duties including restocking supplies.

Education

Bachelors in Tourism And Hospitality Management - Hospitality And Tourism Management

International College of Management Sydney ICMS
11-2020

Skills

  • Food safety
  • Inventory management
  • Menu development
  • Staff supervision
  • Customer service
  • Sales analysis
  • Employee training
  • Operational efficiency
  • Performance management
  • Time management
  • Beverage making
  • Table service
  • Ordering supplies
  • Food safety compliance
  • Team collaboration
  • Multitasking ability
  • Time management abilities
  • Data entry software
  • Problem-solving
  • Relationship building
  • Teamwork

Affiliations

  • Travelling
  • Reading books
  • Playing games
  • Watching movies

Languages

Hindi
Professional
Chinese (Mandarin)
Limited

References

References available upon request.

Timeline

Food and Beverage Supervisor/Bartender

View Sydney Hotel
12.2020 - 06.2025

Supermarket Worker/Cashier/Customer Service Representative

Coles
01.2019 - 11.2020

Bartender/Food and Beverage Service Assistant

Bungalow-8
09.2018 - 08.2020

Bachelors in Tourism And Hospitality Management - Hospitality And Tourism Management

International College of Management Sydney ICMS

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BISHAL K C