Bishal Sapkota
Stuart Park,Northern Territory
Summary
Proven Customer Service Advisor with a track record of enhancing customer satisfaction at SportsBet through effective problem-solving and a positive attitude. Skilled in call center operations and fostering empathetic client relationships, I excel in reducing handling times and improving service quality. Demonstrated ability to work collaboratively, achieving and exceeding service standards.
Overview
3
3
years of professional experience
Work History
Customer Service Advisor
SportsBet
03.2023 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Crew Member
McDonald's
03.2022 - 09.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Bachelor of Business Information Systems - Computer Information Systems
CIM
Darwin, NT01-2025
Skills
- Call center experience
- Customer relations
- Call center operations
- KPI monitoring
- Customer focus
- Customer service excellence
- Payment processing
- Email management
Timeline
Customer Service Advisor
SportsBet
03.2023 - Current
Crew Member
McDonald's
03.2022 - 09.2022
Bachelor of Business Information Systems - Computer Information Systems
CIM
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