BISHAN KALANA GAMAGE
Ferntree Gully,VIC
Summary
Dynamic automotive professional with extensive experience at Patterson Cheney - HOLDEN, excelling in customer service and service management. Proven ability to diagnose complex vehicle issues and enhance workshop efficiency. Strong communication skills and a commitment to continuous learning drive exceptional customer satisfaction and operational success.
Overview
11
11
years of professional experience
Work History
Technician
Chadstone Toyota
Chadstone, Victoria
12.2025 - Current
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance on various vehicle models efficiently.
- Ensured compliance with safety protocols during all repair tasks.
- Documented repairs and services performed on vehicles to support accurate service history and customer communication.
- Coordinated with team members to improve workflow and enhance daily workshop operations.
- Guided customers through service inquiries, ensuring clear understanding of services offered.
Service Advisor
Patterson Cheney - HOLDEN
Vermont South, Victoria
06.2025 - 12.2025
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Delivered precise estimates of repair costs, labor times, and parts prices, improving customer trust.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Coordinated service appointments using dealership management software (ERA)
- Collaborated with technicians to ensure timely completion of vehicle services.
- Maintained accurate service records for all customer transactions and repairs.
- Followed up with customers post-service to gather feedback on their experience.
Automobile Technician
Patterson Cheney - HOLDEN
Vermont South, Victoria
03.2023 - 06.2025
- Performed routine maintenance and repairs on diverse automotive systems to ensure optimal vehicle functionality.
- Diagnosed vehicle issues using advanced diagnostic tools and techniques.
- Assisted customers with vehicle performance inquiries and recommended appropriate services to enhance vehicle reliability.
- Reviewed work orders and collaborated with advisors to clarify service requirements and ensure customer satisfaction.
Apprentice–Automobile Mechanic
DISEK Automobiles
Dandenong, Victoria
06.2021 - 03.2023
- Developed expertise in servicing and repairing vehicles to ensure optimal performance.
- Supervised a team of 3 mechanics to ensure timely and efficient completion of repairs.
- Worked effectively to deliver the repair within given time
- Recognized and followed safety measures in the workshop to prevent accidents and injuries.
- Sourced and ordered necessary supplies for vehicle repairs to ensure timely service.
- Managed inventory and conducted daily stock takes to maintain adequate supply levels.
- Acted as Acting Assistant Service Manager for a period of 3 months assisting the service department
Project Manager
Amerasian Private Limited
Colombo, Sri Lanka
10.2015 - 02.2019
- Scheduled project plans, work hours, budgets, and expenditures for effective resource management.
- Monitored and maintained project plans to ensure alignment with objectives.
- Assess project risks and problems and provide solutions
- Ensured projects adhered to all requested frameworks.
- Updated project documentation for accuracy and compliance with established standards.
Education
Diploma - Automotive Technology
Central Australian College
Melbourne, Victoria10-2021
Certificate IV - Automotive Mechanical Diagnosis
Central Australian College
Melbourne, Victoria05-2021
Certificate III - Light Vehicle Technology
Central Australian College
Melbourne, Victoria09-2020
.A. (Hons) - International Business Management
Staffordshire University
United Kingdom10-2015
Skills
- Customer relationship management
- Service management
- Project management
- Document Control
- Time management
- Eager to learn
- Communication skills
- Customer service
Accomplishments
Selected to Top 12 Finalists for the General Motors Technicians Guild.
Timeline
Technician
Chadstone Toyota
12.2025 - Current
Service Advisor
Patterson Cheney - HOLDEN
06.2025 - 12.2025
Automobile Technician
Patterson Cheney - HOLDEN
03.2023 - 06.2025
Apprentice–Automobile Mechanic
DISEK Automobiles
06.2021 - 03.2023
Project Manager
Amerasian Private Limited
10.2015 - 02.2019
Diploma - Automotive Technology
Central Australian College
Certificate IV - Automotive Mechanical Diagnosis
Central Australian College
Certificate III - Light Vehicle Technology
Central Australian College
.A. (Hons) - International Business Management
Staffordshire University