Bisharo Farah
Melbourne
Summary
A highly motivated and adaptable professional, eager to launch a consulting career at Boston Consulting Group (BCG). With a solid foundation in Law and hands-on experience in administrative roles, I possess the ability to manage complex tasks, collaborate effectively in diverse teams, and apply strong problem-solving skills. My experience includes placements at the Magistrates Court in Sunshine for six months, as well as working with intervention orders in Family Law. I am ready to contribute to BCG's mission of reshaping business, government, and society while delivering impactful results and thriving in a fast-paced, dynamic environment.
Overview
4
4
years of professional experience
Work History
Collection Agent / Data Entry
Recoveriescorp
06.2024 - Current
- Company Overview: Insurance
- Managed outbound and inbound calls to third-party insurers to confirm policy and claim details, ensuring accuracy and efficiency
- Handled data entry tasks, updating claim records and verifying policy information to ensure accurate documentation
- Applied problem-solving skills to resolve discrepancies and maintain organized data systems
- Contributed to a seamless workflow by maintaining high standards of accuracy and professionalism
- Insurance
Customer Service Agent
Probe
02.2024 - 10.2024
- Company Overview: Government Role
- Delivered high-quality customer service by managing inbound calls and resolving inquiries in a timely manner
- Followed standardized communication scripts and ensured compliance with organizational guidelines
- Gathered customer feedback and collaborated with internal teams to recommend improvements
- Updated customer records, scheduled appointments, and provided troubleshooting assistance for products and services
- Demonstrated resilience and attention to detail while handling high volumes of customer inquiries
- Government Role
Placement
Magistrates Court
07.2023 - 12.2023
- Assisted legal professionals with case preparation, documentation, and court proceedings for family law cases
- Gained practical experience with intervention orders in Family Law, including research, drafting legal documents, and providing administrative support for cases involving family disputes and protection orders
- Worked closely with legal teams to support clients navigating the family law system, ensuring confidentiality and compliance with court procedures
- Observed and assisted in hearings, gaining firsthand insights into legal processes and court operations
Customer Service Representative
Jobewatch Employment Law
06.2023 - 11.2023
- Utilized legal knowledge to support customers with inquiries, offering accurate legal guidance in consultation with legal professionals
- Managed customer relationships, updated client records, and facilitated smooth communication between clients and legal teams
- Provided essential support in legal service delivery, helping to ensure customer satisfaction
Administrative Assistant
Total Care Transport
02.2021 - 11.2023
- Scheduled office meetings, managed client appointments, and ensured that the rostering system was up to date
- Supported care workers and ensured the timely delivery of services to clients in a dynamic, high-pressure environment
- Provided a range of administrative services to ensure the office and operations ran smoothly
Admin Assistant
Extreme Care
02.2022 - 11.2022
- Provided administrative support by managing communication between clients, service providers, and internal teams
- Entered and updated data, ensuring client progress and support plans were accurately recorded
- Managed scheduling, documentation, and reporting to ensure smooth operations
- Assisted in coordinating day-to-day activities, helping the team stay organized and efficient
Education
Bachelor of Law -
Victoria University
Melbourne, VIC12.2025
Skills
- Legal Service Delivery
- Client Relationship Management
- Communication
- Collaboration
- Problem Solving
- Critical Thinking
- Adaptability
- Data Management
- Multitasking
- Time Management
- Record keeping
- Payment plans
- Call center operations
- Confidentiality maintenance
- Regulatory compliance
- Team collaboration
- Stress management
- Goal achievement
- Professional demeanor
- Telephone etiquette
- Follow-up procedures
- Billing processes
- Dispute resolution
- Policy adherence
Accomplishments
- [Include any relevant academic awards, prizes, or scholarships you may have attained, if applicable.]
Languages
Fluent in English and [any other languages, if applicable].
Native or Bilingual
Availability
Available to start work in [1/1/2025 ].
Timeline
Collection Agent / Data Entry
Recoveriescorp
06.2024 - Current
Customer Service Agent
Probe
02.2024 - 10.2024
Placement
Magistrates Court
07.2023 - 12.2023
Customer Service Representative
Jobewatch Employment Law
06.2023 - 11.2023
Admin Assistant
Extreme Care
02.2022 - 11.2022
Administrative Assistant
Total Care Transport
02.2021 - 11.2023
Bachelor of Law -
Victoria University
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