Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Affiliations
Accomplishments
References
Work Preference
Software
Interests
helpdesk, web developer, software engineer
Timeline
Hi, I’m

Bishes Adhikari

Help Desk Support
Sydney,NSW

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Ambitious, career-focused job seeker, anxious to obtain an entry-level Help-Desk position to help launch career while achieving company goals.

Motivated IT student seeking internship in Help-Desk to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

2
years of professional experience
1
Certification

Work History

Molaks
Sydney, NSW

Housekeeping Supervisor
11.2022 - Current

Job overview

  • Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
  • Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Implemented cost-saving measures to reduce operational costs without compromising quality standards.
  • Created and implemented daily cleaning schedules for staff members.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Established effective communication between team members in order to foster a positive work environment.
  • Collaborated with upper management to set departmental budgets and goals.
  • Facilitated regular team meetings to discuss goals and address concerns.

Tech Skills
Sydney, NSW

Boot Camp
05.2024 - 05.2024

Job overview

  • Technical Troubleshooting: I learned how to diagnose and resolve technical issues faced by end-users. This includes understanding common hardware and software problems, as well as troubleshooting techniques to fix them efficiently.
  • Customer Service Skills: I learned that excellent customer service is crucial in a helpdesk role. I also learned about communication skills, empathy, and how to effectively manage customer inquiries and concerns.
  • Ticketing Systems: Helpdesk operations often rely on ticketing systems to track and manage user requests. In my bootcamp i learned how to use ticketing software effectively to log, prioritize, and escalate issues as needed.
  • Basic Networking Concepts: Understandood fundamental networking concepts such as IP addresses, DNS, DHCP, and basic network troubleshooting is essential for diagnosing connectivity issues.
  • Operating Systems: I have gained knowledge of different operating systems such as Windows, macOS, and Linux. This includes understanding basic system configurations, user management, and troubleshooting OS-related issues.
  • Remote Support Tools: As more work is done remotely, i have learned about remote support tools and techniques for assisting users who are not physically present.
  • Software Installation and Configuration: Learned how to install, configure, and troubleshoot common software applications which is a key aspect of a helpdesk role. This includes productivity suites, antivirus software, email clients, etc.
  • Continuous Learning: Technology evolves rapidly, Helpdesk bootcamp has emphasize me the importance of continuous learning.
  • Security Awareness: Understanding basic cybersecurity principles and best practices is essential to protect sensitive information and systems from threats. I have learned about common security risks and how to mitigate them.

Education

CIHE
Sydney, NSW

Bachelor in Information Technology from Information Technology
11-2024

University Overview

Completed Diploma and Advance Diploma of IT from AHIC college Sydney.

Diploma of Information Technology Networking

27/05//2019 - 24/05/2020

Advance Diploma of Network Security

13/07/2020 - 27/06/2021

Completed Diploma of Leadership and Management from VIE college Sydney

11/10/2021 - 09/04/2023

Currently Studying Bachelor in IT from CIHE college Sydney

Bachelor in IT:

Start Date - Nov 26 2024 till present

Skills

  • Incident Reporting
  • Active Directory
  • System diagnostics
  • Software Updates
  • Security Protocols
  • Remote Support
  • Problem Resolution
  • Application support
  • Virtualization Technologies
  • Performance Testing
  • Customer Service
  • User Support
  • Systems Analysis
  • Technical Support
  • Technical Troubleshooting
  • System Administration
  • Account Management
  • Network configuration
  • Operating systems
  • Hardware upgrades
  • Application installations
  • Windows XP/Vista
  • Issue Troubleshooting

Languages

English
Professional

Certification

  • Got Python certification from Udemy.
  • Currently doing comptia a + . Expected to be completed in next months.
  • Have a basic knowledge of python,java,html, django.
  • I have maintained a comprehensive home lab environment where I continually hone my skills in Python, Java, HTML, and explore various IT concepts. This hands-on experience allows me to experiment with different technologies and troubleshoot issues independently. My home lab serves as a dynamic learning platform, augmenting my formal education and certification pursuits."

Affiliations

Affiliations
  • I balance my time between college, hitting the gym, and dedicating significant hours to my home lab, where I immerse myself in various IT-related projects and experiments. This structured routine allows me to maintain a healthy lifestyle while continuously deepening my knowledge and skills in the field."

Accomplishments

Accomplishments
  • I was honored with an award from the TechSkills Bootcamp for achieving victory in the Help Desk Quiz Competition, showcasing my proficiency and dedication to technical support excellence."

References

References
References available upon request.

Work Preference

Work Type

Part TimeContract WorkInternship

Location Preference

On-SiteRemote

Important To Me

Career advancementTeam Building / Company RetreatsPersonal development programsCompany Culture

Software

Programming language

Interests

IT

helpdesk, web developer, software engineer

helpdesk, web developer, software engineer

"I am deeply passionate about the dynamic challenges and problem-solving opportunities presented by the help desk environment. The satisfaction of assisting users and swiftly resolving their technical issues fuels my enthusiasm for this role.

Additionally, my interest in web development stems from the creative freedom it offers to craft immersive online experiences. The ability to bring designs to life through code and witness the tangible impact on user interaction is truly inspiring.

Moreover, the allure of software engineering lies in its power to innovate and shape the future through technological advancements. I am captivated by the process of architecting efficient solutions and pushing the boundaries of what is possible in the digital realm."

Timeline

Boot Camp
Tech Skills
05.2024 - 05.2024
Housekeeping Supervisor
Molaks
11.2022 - Current
CIHE
Bachelor in Information Technology from Information Technology
Bishes AdhikariHelp Desk Support