Summary
Overview
Work History
Education
Skills
Certification
HOBBIES
Additional Information
Timeline
Generic

Sam Bulmer

Summary

Energetic Store Manager with extensive experience in retail settings. Established and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with an organized nature and sound judgment, focused on maximizing team efficiency.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Store Manager

OPSM Doncaster
09.2022 - Current
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Reduced staff turnover rates through proactive hiring processes and fostering positive work environment.
  • Developed successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
  • Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.

Fresh Produce Manager

Twinkleberry's Organics
03.2019 - 04.2021
  • Increased fresh produce sales by implementing creative and eye-catching displays.
  • Reduced waste levels by consistently monitoring inventory and adjusting orders accordingly.
  • Enhanced customer satisfaction by providing knowledgeable and friendly service in the fresh produce department.
  • Upheld strict quality control standards, ensuring only the freshest products were available to customers.
  • Worked closely with suppliers to secure high-quality produce at competitive prices.
  • Implemented efficient inventory management processes, reducing stock discrepancies and enhancing overall stock control.
  • Developed strong relationships with local farmers, resulting in a wider variety of locally-sourced produce options for customers.
  • Led regular staff training sessions on proper handling and storage techniques for various types of produce, enhancing product longevity and freshness.
  • Organized the warehouse and coolroom to ensure proper health and safety storage of produce, along with overall warehouse organization.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information, such as country of origin and nutritional details.
  • Enhanced company revenues with diligent invoice processing and accurate financial reporting.
  • Assisted in month-end closing procedures, contributing to efficient financial management for the organization.
  • Reduced overdue balances by consistently monitoring customer accounts and initiating timely followups.

Fresh Produce & Store Support Manager

Coles Supermarket
02.2005 - 03.2019
  • Improved store efficiency by streamlining processes and implementing organizational systems.
  • Improved customer satisfaction by developing effective support strategies and staff training programs.
  • Assisted in recruiting, interviewing, and hiring qualified candidates who contributed positively to the store''s overall success.
  • Led training sessions for new hires on company policies and procedures, ensuring consistent service quality across all teams.
  • Collaborated with other store managers for best practice sharing and problem-solving initiatives that benefited all locations involved.
  • Performed regular audits of sales floor standards compliance, ensuring a clean and visually appealing shopping environment for customers.
  • Managed budgeting activities within assigned areas of responsibility, closely adhering to financial targets set by upper management.
  • .Participated in regional meetings and conferences to stay updated on industry developments, applying new insights to improve store performance.
  • Ensured compliance with local regulations related to health and safety measures in-store.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Optimized inventory management, leading to reduced excess stock and improved product availability for customers.
  • Managed staff scheduling to ensure adequate coverage during peak business hours, maximizing productivity.
  • Coordinated with store departments to promptly address operational issues, ensuring minimal disruption to daily operations.
  • Managed difficult customers and clients to support lower-level employees and uphold excellent customer service.
  • Trained new employees on proper protocols and customer service standards.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Arts - Professional Writing & Editing

Box Hill Institute
Melbourne, VIC
11.2012

Skills

  • Supply Ordering
  • Risk Management
  • Competitor Monitoring
  • Loss Prevention
  • Retail Inventory Management
  • Budget Administration
  • Customer Service Management
  • Payroll Management
  • POS Systems
  • Store Merchandising
  • Employee Training
  • Team Development
  • Report Generation
  • Maximizing profitability
  • Leading Staff Meetings
  • Budget Development

Certification

  • First Aid License - 2016
  • Forklift Licence - 2018
  • Retail Leaders L1 & L2, Coles Supermarkets - 2014 - 2016

HOBBIES

  • Basketball
  • Hanging out with my dogs
  • Literature reading & writing

Additional Information

Reference's available on request

Timeline

Store Manager

OPSM Doncaster
09.2022 - Current

Fresh Produce Manager

Twinkleberry's Organics
03.2019 - 04.2021

Fresh Produce & Store Support Manager

Coles Supermarket
02.2005 - 03.2019

Bachelor of Arts - Professional Writing & Editing

Box Hill Institute

Similar Profiles

CREATE PROFILE
Sam Bulmer