Bishnu Maya Rana Thapa
Canberra,ACT
Summary
Dynamic Administrative Service Officer with a proven track record at North Canberra Hospital, excelling in data management and customer service. Skilled in problem-solving and staff training, I enhanced patient satisfaction and operational efficiency while maintaining compliance with health regulations. Adaptable and collaborative, I thrive in fast-paced environments, ensuring quality care and support. Nursing Assistant with 3-years background in caring for elderly, disabled and injured patients in healthcare setting. Hands-on experience in performing routine tasks under direction of clinical staff. Proficient in basic medical procedures and maintaining safe and clean environment. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Eager to contribute to team success and further development of professional skills by bringing positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Service Officer
North Canberra Hospital
12.2024 - Current
- Providing essential administrative support to ensure the smooth operation of the inpatient unit including taking/initiating phone calls, ensuring accurate data entry in patient systems, and supporting clinical staff, allowing them to focus on patient care and safety.
- Maintaining patient information systems and perform data entry tasks with a high level of accuracy.
- Managing inquiries from patients, visitors, and families, delivering exceptional customer service to both internal and external stakeholders.
- Performing admission/discharge processes including patient attendance certificates as required.
- Maintain consumer privacy and protect operations by keeping consumer information confidential.
- Handling other duties appropriate to this level of classification which contribute to the operation of the organisation.
- Maintaining detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Initiating contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintaining accurate records and full compliance with government regulations and agency guidelines.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
CAFE SUPERVISOR
Zouki Group of Companies
06.2020 - 11.2024
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Efficiently managed cafe operations and addressing customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Minimized a risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanour and by using communication and problem-solving skills to resolve issues.
- Managed products display effectively to achieve consistent sales with minimal waste.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Effectively marketing business and improving customer relations strategies for cafe's sales growth.
NURSING ASSISTANT
Moran Health Care Group
02.2017 - 01.2020
- Improved residents/patients satisfaction by providing compassionate assistance with daily activities such as everyday hygienic needs.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Documented care actions by completing records and logs in medical software system.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Implemented stress-reduction techniques, enhancing residents/patient well-being and recovery experiences.
- Increased residents/patients engagement by providing emotional support, companionship, and encouragment during challenging times.
Education
Professional Year - Development of Professionalism
Performance Education
Sydney, NSW08-2018
Advanced Diploma of Translating - Translating And Interpreting English To Nepali
Australian Ideal College
Sydney, NSW06-2018
Master of Information System - Information Systems Analysis
University of Southern Queensland
Sydney, NSW11-2017
Bachelor of Biomedical Engineering - Biomedical Engineering And Applied Science
Purbanchal University
Kathmandu, Nepal06-2013
Skills
- Professionalism
- Computations
- Database Administration
- Systems Analysis
- Problem-Solving
- Time Management
- Health and Safety Regulations
- Staff Training and Development
- Teamwork and Collaboration
- Multitasking Abilities
- Communication Skills
- Adaptability
Certification
- Migration Skills Assessment Competency Demonstration Report as a Biomedical Engineer skill level 1 ANZSCO 233913 from Engineer Australia.
- ACS Professional Year Program in Computing/ICT from Australian Computer Society Inc.
- Advanced Diploma of Translating and Interpreting (English-Nepali) from National Accreditation Authority Office.
- Certified Nursing Assistant (Certificate III & IV) from Nurse Training Australia, Australian Qualification Framework.
- Food Safety Supervisor Skill Set, FOOD SAFETY F1RST
Timeline
Administrative Service Officer
North Canberra Hospital
12.2024 - Current
CAFE SUPERVISOR
Zouki Group of Companies
06.2020 - 11.2024
NURSING ASSISTANT
Moran Health Care Group
02.2017 - 01.2020
Professional Year - Development of Professionalism
Performance Education
Advanced Diploma of Translating - Translating And Interpreting English To Nepali
Australian Ideal College
Master of Information System - Information Systems Analysis
University of Southern Queensland
Bachelor of Biomedical Engineering - Biomedical Engineering And Applied Science
Purbanchal University
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