Hi, I’m
Bishwash Shrestha
Hobart,TAS
Work Preference
Summary
Experienced Senior Systems Engineer and Technology Delivery Professional with over 8 years of experience leading infrastructure, cloud, cyber security, application support, and technology transformation initiatives across enterprise, healthcare, aged care, telecommunications, and managed services environments.
Proven experience working across the full project and service delivery lifecycle, collaborating with business stakeholders, technical teams, vendors, and leadership groups to successfully deliver technology initiatives. Strong background in Azure cloud services, Microsoft 365, infrastructure modernisation, IT governance, change management, incident management, and stakeholder engagement.
Experienced leading teams, managing competing priorities, driving continuous improvement, and supporting strategic technology planning while ensuring alignment with business objectives and governance requirements.
Overview
9
years of professional experience
6
Certification
2
years of post-secondary education
Work History
New Era Technology
Senior System Engineer
04.2024 - Current
Job overview
- Led and mentored a team of four engineers, providing technical guidance, escalation support,
performance coaching, and fostering a collaborative team culture. - Led end-to-end infrastructure projects involving Microsoft 365, Azure, Windows Server, VMware,
Active Directory, Intune, and enterprise networking technologies. - Successfully delivered Azure and Microsoft 365 migration projects, transitioning organisations from on-
premises environments to cloud-based platforms with minimal disruption to business operations.
Planned and executed mailbox migrations to Exchange Online, SharePoint Online implementations,
OneDrive deployments, and Microsoft Teams adoption initiatives. - Designed and implemented hybrid identity solutions using Azure AD Connect, enabling seamless
synchronisation and secure access across cloud and on-premises environments. - Managed Azure tenant configurations, Conditional Access policies, Multi-Factor Authentication (MFA),
Microsoft Defender, and security best practices to strengthen organisational security posture. - Administered Datto Business Continuity and Disaster Recovery (BCDR) solutions, including backup
configuration, image-based backups, replication, disaster recovery testing, and restoration of servers,
virtual machines, and business-critical workloads. - Managed Veeam Backup & Replication environments, including backup job configuration, backup
verification, replication, recovery testing, instant VM recovery, file-level restores. - Implemented Essential Eight maturity improvements across multiple healthcare and aged care
environments to enhance cyber resilience and compliance. - Deployed ThreatLocker Zero Trust solutions, including application allowlisting, ringfencing, privileged
access controls, and policy management to reduce cyber risk. - Developed and supported Huntress Managed SIEM capabilities, providing 24/7 threat monitoring,
incident detection, and improved response capabilities. - Implemented ConnectSecure vulnerability management solutions, conducting internal, external, Active
Directory, compliance, and Microsoft 365 vulnerability assessments and remediation activities. - Configured and maintained PRTG Network Monitor sensors for Windows Servers, VMware hosts,
network switches, routers, firewalls, bandwidth utilisation, storage, and critical infrastructure services,
providing proactive alerting and performance reporting. - Leveraged Azure Monitor, PRTG, Huntress Managed SIEM, and Microsoft Defender to provide
comprehensive infrastructure, application, performance, and security monitoring across customer
environments. - Delivered 3CX and PBX telephony deployments, including SIP trunk provisioning, extension
configuration, call routing, and end-user support across multiple sites. - Acted as the primary escalation point for major incidents, coordinating vendors and stakeholders to
achieve timely resolution and maintain service continuity. - Produced technical documentation, implementation plans, operational procedures, and handover
documentation to support ongoing service delivery and knowledge sharing.
Mars Inc.
IT services analyst
04.2022 - 04.2024
Job overview
- Delivered high-level IT support remotely and on-site, managing incidents and service requests to enhance user satisfaction.
- Investigated and resolved complex network and connectivity issues, contributing to improved system uptime and performance.
- Provided Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint) to internal users, facilitating effective collaboration across departments.
- Managed desktop/laptop setups and onboarding configurations for new hires using Autopilot.
- Consistently met SLA targets and ensured seamless ticket coordination using ServiceNow.
- (Masterfood Australia)
Christian Education MinistriesErina, NSW
Desktop Support Engineer
01.2022 - 03.2022
Job overview
- Provided technical support for hardware and software issues, resolving critical problems to maintain organizational productivity.
- Managed IT operations across two sites, coordinating infrastructure rollouts and overseeing IT asset lifecycle to ensure optimal resource utilization.
- Led e-waste handling and secure decommissioning processes, ensuring compliance with environmental and corporate standards while minimizing risks.
- Consulted via telephone, ran testing scripts, and asked probing questions to identify root causes.
- Enrolled 8-12 Apple devices per week in the organization's JAMF network.
- Utilized Entra ID and Active Directory to manage user access and security protocols.
- Demonstrated in-depth knowledge of the Apple ecosystem.
Vocus Group
IT support engineer
05.2020 - 12.2021
Job overview
- Diagnosed hardware and software issues across systems and applications, enhancing user experience.
- Collaborated with teams to implement IT solutions and improve service delivery.
- Tracked and resolved service requests using Remedy and Service Now, ensuring timely support.
Subisu
IT desktop support
02.2017 - 06.2019
Job overview
Education
CQU UniversityNSW, Australia
Master's from Information Technology (Information and Network Security)
06.2019 - 07.2021
University Overview
Nepal Engineering CollegeKathmandu, Nepal
Bachelor from Computer Engineering
University Overview
Skills
- IT Infrastructure Projects
- Server Deployment
- Network configuration
- Network security
- Security management
- Network troubleshooting
- Incident Management
- DevOps Practices
- System Performance Optimization
- Security Protocols
- Cybersecurity Awareness
Certification
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Google Cybersecurity Professional Certificate
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Support Technician (CCST) – Networking
- 3CX Advanced Certified Engineer
- 3CX Basic Certified Engineer
- Ongoing professional development in Microsoft Azure, Microsoft 365, Cyber Security, Infrastructure,Networking, and IT Service Management.
Projects
Projects
Gosford IoT Network Design and Risk assessment, Central Queensland UniversityTimeline
Senior System Engineer
New Era Technology
04.2024 - Current
IT services analyst
Mars Inc.
04.2022 - 04.2024
Desktop Support Engineer
Christian Education Ministries
01.2022 - 03.2022
IT support engineer
Vocus Group
05.2020 - 12.2021
CQU University
Master's from Information Technology (Information and Network Security)
06.2019 - 07.2021
IT desktop support
Subisu
02.2017 - 06.2019
Nepal Engineering College
Bachelor from Computer Engineering