Hi, I’m
Bishwash Shrestha
Hobart,TAS
Work Preference
Summary
Senior ICT Specialist with extensive experience in infrastructure, networking, and cybersecurity. Proven leadership in deploying enterprise solutions, enhancing operational efficiency, and driving strategic modernization initiatives through tailored IT support.
Overview
7
years of professional experience
4
Certification
2
years of post-secondary education
Work History
New Era Technology
Senior System Engineer
04.2024 - Current
Job overview
- Led technical implementation of infrastructure projects, deploying servers, network devices, and storage solutions to enhance operational capabilities.
- Managed network infrastructure (Cisco, HPE and enterprise Wi-Fi), performing diagnostics, performance tuning, and fault resolution to maintain stable and secure connectivity.
- Implemented security and compliance controls with Microsoft Defender, conditional access policies, and multifactor authentication, strengthening organizational cybersecurity posture.
- Administered identity and access management using Active Directory, Entra ID, and Azure AD Connect, supporting hybrid identity and secure authentication.
- Assisted in the design and deployment of cloud-based infrastructure solutions in Microsoft Azure, supporting migration and modernization initiatives.
- Consulted with clients to assess technical needs and scope hardware/software requirements, delivering tailored IT budget proposals that aligned with business goals.
Mars Inc.
IT services analyst
04.2022 - 04.2024
Job overview
- Delivered high-level IT support remotely and on-site, managing incidents and service requests to enhance user satisfaction.
- Investigated and resolved complex network and connectivity issues, contributing to improved system uptime and performance.
- Provided Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint) to internal users, facilitating effective collaboration across departments.
- Managed desktop/laptop setups and onboarding configurations for new hires using Autopilot.
- Consistently met SLA targets and ensured seamless ticket coordination using ServiceNow.
- (Masterfood Australia)
Christian Education MinistriesErina, NSW
Desktop Support Engineer
01.2022 - 03.2022
Job overview
- Provided technical support for hardware and software issues, resolving critical problems to maintain organizational productivity.
- Managed IT operations across two sites, coordinating infrastructure rollouts and overseeing IT asset lifecycle to ensure optimal resource utilization.
- Led e-waste handling and secure decommissioning processes, ensuring compliance with environmental and corporate standards while minimizing risks.
- Consulted via telephone, ran testing scripts, and asked probing questions to identify root causes.
- Enrolled 8-12 Apple devices per week in the organization's JAMF network.
- Utilized Entra ID and Active Directory to manage user access and security protocols.
- Demonstrated in-depth knowledge of the Apple ecosystem.
Vocus Group
IT support engineer
05.2020 - 12.2021
Job overview
- Diagnosed hardware and software issues across systems and applications, enhancing user experience.
- Collaborated with teams to implement IT solutions and improve service delivery.
- Tracked and resolved service requests using Remedy and Service Now, ensuring timely support.
Subisu
IT desktop support
02.2017 - 06.2019
Job overview
Education
CQU UniversityNSW, Australia
Master's from Information Technology (Information and Network Security)
06.2019 - 07.2021
University Overview
Nepal Engineering CollegeKathmandu, Nepal
Bachelor from Computer Engineering
University Overview
Skills
- IT Infrastructure Projects
- Server Deployment
- Network configuration
- Network security
- Security management
- Network troubleshooting
- Incident Management
- DevOps Practices
- System Performance Optimization
- Security Protocols
- Cybersecurity Awareness
Certification
- CCNA
- CCST (Networking)
- Google Cyber Security
- 3CX Advanced and Basic
Projects
Projects
Gosford IoT Network Design and Risk assessment, Central Queensland UniversityTimeline
Senior System Engineer
New Era Technology
04.2024 - Current
IT services analyst
Mars Inc.
04.2022 - 04.2024
Desktop Support Engineer
Christian Education Ministries
01.2022 - 03.2022
IT support engineer
Vocus Group
05.2020 - 12.2021
CQU University
Master's from Information Technology (Information and Network Security)
06.2019 - 07.2021
IT desktop support
Subisu
02.2017 - 06.2019
Nepal Engineering College
Bachelor from Computer Engineering