Bishwash Shrestha
Hobart,TAS
Work Preference
Summary
Experienced Senior Systems Engineer and Technology Delivery Professional with over 8 years of experience leading infrastructure, cloud, cyber security, application support, and technology transformation initiatives across enterprise, healthcare, aged care, telecommunications, and managed services environments.
Proven experience working across the full project and service delivery lifecycle, collaborating with business stakeholders, technical teams, vendors, and leadership groups to successfully deliver technology initiatives. Strong background in Azure cloud services, Microsoft 365, infrastructure modernisation, IT governance, change management, incident management, and stakeholder engagement.
Experienced leading teams, managing competing priorities, driving continuous improvement, and supporting strategic technology planning while ensuring alignment with business objectives and governance requirements.
Overview
7
7
years of professional experience
4
4
Certification
2
2
years of post-secondary education
Work History
Senior System Engineer
New Era Technology
04.2024 - Current
- Led technical implementation of infrastructure projects, deploying servers, network devices, and storage solutions to enhance operational capabilities.
- Managed network infrastructure (Cisco, HPE and enterprise Wi-Fi), performing diagnostics, performance tuning, and fault resolution to maintain stable and secure connectivity.
- Implemented security and compliance controls with Microsoft Defender, conditional access policies, and multifactor authentication, strengthening organizational cybersecurity posture.
- Administered identity and access management using Active Directory, Entra ID, and Azure AD Connect, supporting hybrid identity and secure authentication.
- Assisted in the design and deployment of cloud-based infrastructure solutions in Microsoft Azure, supporting migration and modernization initiatives.
- Consulted with clients to assess technical needs and scope hardware/software requirements, delivering tailored IT budget proposals that aligned with business goals.
IT services analyst
Mars Inc.
04.2022 - 04.2024
- Delivered high-level IT support remotely and on-site, managing incidents and service requests to enhance user satisfaction.
- Investigated and resolved complex network and connectivity issues, contributing to improved system uptime and performance.
- Provided Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint) to internal users, facilitating effective collaboration across departments.
- Managed desktop/laptop setups and onboarding configurations for new hires using Autopilot.
- Consistently met SLA targets and ensured seamless ticket coordination using ServiceNow.
- (Masterfood Australia)
Desktop Support Engineer
Christian Education Ministries
Erina, NSW
01.2022 - 03.2022
- Provided technical support for hardware and software issues, resolving critical problems to maintain organizational productivity.
- Managed IT operations across two sites, coordinating infrastructure rollouts and overseeing IT asset lifecycle to ensure optimal resource utilization.
- Led e-waste handling and secure decommissioning processes, ensuring compliance with environmental and corporate standards while minimizing risks.
- Consulted via telephone, ran testing scripts, and asked probing questions to identify root causes.
- Enrolled 8-12 Apple devices per week in the organization's JAMF network.
- Utilized Entra ID and Active Directory to manage user access and security protocols.
- Demonstrated in-depth knowledge of the Apple ecosystem.
IT support engineer
Vocus Group
05.2020 - 12.2021
- Diagnosed hardware and software issues across systems and applications, enhancing user experience.
- Collaborated with teams to implement IT solutions and improve service delivery.
- Tracked and resolved service requests using Remedy and Service Now, ensuring timely support.
IT desktop support
Subisu
02.2017 - 06.2019
Education
Master's - Information Technology (Information and Network Security)
CQU University
NSW, Australia 06.2019 - 07.2021
Bachelor - Computer Engineering
Nepal Engineering College
Kathmandu, NepalSkills
- IT Infrastructure Projects
- Server Deployment
- Network configuration
- Network security
- Security management
- Network troubleshooting
- Incident Management
- DevOps Practices
- System Performance Optimization
- Security Protocols
- Cybersecurity Awareness
Certification
- CCNA
- CCST (Networking)
- Google Cyber Security
- 3CX Advanced and Basic
Projects
Gosford IoT Network Design and Risk assessment, Central Queensland University
Timeline
Senior System Engineer
New Era Technology
04.2024 - Current
IT services analyst
Mars Inc.
04.2022 - 04.2024
Desktop Support Engineer
Christian Education Ministries
01.2022 - 03.2022
IT support engineer
Vocus Group
05.2020 - 12.2021
Master's - Information Technology (Information and Network Security)
CQU University
06.2019 - 07.2021
IT desktop support
Subisu
02.2017 - 06.2019
Bachelor - Computer Engineering
Nepal Engineering College