Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bishwatma Gurung

Rosanna,VIC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Senior Waiter

Pizza Amore
05.2022 - 07.2023
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Supervised server staff and simultaneously served personal section of tables.
  • Greeted new customers, discussed specials, and took drink orders.

Gym Assistant

Ratnashree Gym
02.2019 - 04.2022
  • Enforced rules and held customers accountable for not following gym regulations.
  • Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
  • Sold memberships and personal training sessions to new customers.
  • Assessed staff needs and offered assistance with checking in patrons during busy times.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Serviced complex equipment quickly to minimize wait times for specific machines.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Set up promotional displays and equipment for special events and activities.
  • Delivered information and details of interest about facility to visitors.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Operated rides and attractions according to written guidelines to reduce injuries.

Front Desk Assistant

Glacier Hotel & Spa Pokhara
10.2017 - 01.2019
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Received, screened and routed incoming calls.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Collected room deposits, fees, and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Photographer's Assistant

Janpriiya Digital Photo Studio
03.2016 - 07.2017


  • Used Adobe Photoshop to complete basic image editing such as retouching skin tones and improving lighting and color.
  • Scanned photographs into computers for editing, storage and electronic transmission.
  • Planned and prepared for on-location and studio shoots.
  • Took photos from different angles and perspectives to capture perfect images.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Digitally edited photos to enhance appearance.
  • Photographed high-quality images for various print and digital projects.
  • Scheduled studio appointments to shoot wide variety of subjects.
  • Assisted clients with creative ideas for photography needs.

Front Desk Receptionist

Hotel Meera
08.2013 - 05.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Education

High School Diploma -

Janapriya Multiple College
Pokhara, Nepal
10.2012

Skills

  • Service Quality
  • Customer Service and Rapport
  • Warm and Friendly
  • Time Management
  • Customer Relations
  • Team Collaboration
  • Hardworking and Dedicated
  • Safety Policies and Procedures
  • Heavy Lifting
  • Hospitality and Accommodation
  • Troubleshooting Skills

Languages

Russian
Elementary
Hindi
Professional Working
Nepali
Native or Bilingual

Timeline

Senior Waiter

Pizza Amore
05.2022 - 07.2023

Gym Assistant

Ratnashree Gym
02.2019 - 04.2022

Front Desk Assistant

Glacier Hotel & Spa Pokhara
10.2017 - 01.2019

Photographer's Assistant

Janpriiya Digital Photo Studio
03.2016 - 07.2017

Front Desk Receptionist

Hotel Meera
08.2013 - 05.2015

High School Diploma -

Janapriya Multiple College

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Bishwatma Gurung