Bismah Ashraf
Melbourne,VIC
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2
2
years of professional experience
Work History
Senior Associate Client Relations
Edge
10.2021 - Current
- Trained and supported new team members, maintaining culture of collaboration.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Served as liaison, facilitating communication between management and associates.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
Makeup Artist
Allure Salon And Spa
02.2022 - 06.2023
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Demonstrated and explained use of different beauty products to educate customers.
- Applied makeup in accordance with clothing style.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Used cosmetic techniques and processes to beautify face and body in traditional or mobile settings.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Retail Manager
Warda Qutub Khan
06.2021 - 10.2021
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Answered questions about store policies and addressed customer concerns.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Created employee schedules to align coverage with forecasted demands.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Marketing
La Trobe University
Melbourne, VIC02.2025
Bachelor of Science - Bachelors of Business Administration
FAST
Islamabad, Pakistan07.2021
Skills
- Work Estimates
- Providing Feedback
- Corporate Partnerships
- Oral Arguments
- Training Junior Team Members
- Team Leadership
- Project Coordination
- Selling Skills
Timeline
Makeup Artist
Allure Salon And Spa
02.2022 - 06.2023
Senior Associate Client Relations
Edge
10.2021 - Current
Retail Manager
Warda Qutub Khan
06.2021 - 10.2021
Marketing
La Trobe University
Bachelor of Science - Bachelors of Business Administration
FAST
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