Bismillah Fatima
Lidcombe
Summary
Dedicated supervisor with proven leadership and communication skills, adept at fostering a positive team environment. Exceptional problem-solving abilities and a passion for delivering top-notch customer service. Ability to train staff to the highest standards of customer service, ensuring increased customer satisfaction, reduced staff turnover rates, and a rise in sales through upselling techniques. Looking to use my strong leadership skills and a genuine interest in the sector of hospitality to acheive new levels of profitability and efficiency for your fine dining establishment.
Overview
1
1
year of professional experience
Work History
Customer Service Manager
Guzman Y Gomez
09.2023 - Current
- Worked in a team handling multiple tasks ie preparing foods and beverages, cleaning and stocking.
- Developed strong customer relationships to encourage repeat business.
- Mentored over 5+ employees on procedures and policies to maximize team performance.
- Provided exceptional service to high volume of daily customers.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered incoming calls from customers and delivery partners, providing a frontline customer support or assistance with the ordering process.
- Upheld quality control policles and procedures to increase customer satisfaction
Supervisor
Lokmades
05.2023 - 12.2023
- Conducted interviews, oversaw the hiring process, and ran staff training for 10+ employees.
- Generated regulations and safety standards checklists and reminders, posting them in staff areas, resulting in 0 policy violations and 99% on health inspections.
- Encouraged a positive, collaborative environment for the workers, resulting in a minimal staff turnover rate.
- Exceeded sales target by 7% by having excellent customer service focusing on having repeat customer by using customer centered techniques.
- Generated store target sales figures, analyzing weekly data to make improvements, resulting in monthly sales 10% above targets.
- Supervised staff work, giving instructions for improvement, and advised staffs on customer service as well as upselling strategies.
Education
BBA - Business Administration
University of Wollongong
Wollongong, NSW10.2026
Skills
- Customer Service
- Staff Training
- Interdepartmental Collaboration
- Personnel Training and Development
- Sales Activities
- Financial Management
Verbal Communication
- Detail Oriented
- Collaborative
- Leadership
- Sales
Languages
- English 100%
- Urdu 100%
- Hindi 100%
- Punjabi 100%
Timeline
Customer Service Manager
Guzman Y Gomez
09.2023 - Current
Supervisor
Lokmades
05.2023 - 12.2023
BBA - Business Administration
University of Wollongong
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