Bisrat Tefera

• Assisted in maintaining a clean and welcoming environment for patients, ensuring optimal comfort during their visits.

• Collaborated with medical staff to facilitate timely communication of test results to patients, expediting their treatment plans.
• Cleaned and set up rooms in preparation for patient appointments.
• Provided critical support during patient emergencies by swiftly responding to urgent situations and assisting medical staff as needed.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Execute housekeeping tasks, including making patients' beds, changing bedpans, replacing linens, collecting laundry.
• Ensure all unnecessary equipment and materials have been cleaned and removed from patient / clinical rooms and staff areas
• Remove rubbish and waste, including cytotoxic and clinical waste and sharps containers.
• Provide assistance to the nursing staff with the intra/inter-ward movements.

• Transfer of waste and linen as required.

• Maintain and utilise patient movement including wheelchairs and when required
• Remove any unnecessary equipment / materials that could be potential safety hazards.
• When required participate with the removal and/or collection of soiled linen.
• • Maintain nominated areas in a clean state in accordance with the specified work schedules and cleaning systems. Cleaning to include but not limited to floor care, high dusting, damp wiping, spot cleaning (including walls, doors, glass, bathrooms and toilets, vents and equipment), within agreed time frames and in accordance with the cleaning standards for Victorian health facilities

• Increased efficiency by streamlining filing systems and organizing important documents.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Collaborated with team members to complete tasks efficiently and meet deadlines.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.