Summary
Overview
Work History
Education
Skills
Timeline
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Lesieli Hoglund

Halaovave, Kolomotua

Summary

Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.

Overview

8
8
years of professional experience

Work History

Waitress

Little Indian Restaurant
06.2019 - 02.2021
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.

Waitress and House Maid

Heilala Holiday Lodge
04.2014 - 01.2019
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Ensured clients'' comfort providing guest services, including preparation clean sleeping quarters and provision of personal amenities.
  • Preserved longevity of household appliances furniture attentive maintenance regular polishing dusting techniques.

Waitress

Emerald Hotel
01.2013 - 02.2014
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Certificate Level 3 -

Ahopanilolo Technical Institute
Nuku'alofa, Tonga
01-2012

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Attention to detail
  • Cash handling
  • Safe food handling
  • Hospitality service expertise
  • Handling complaints
  • Payment processing

Timeline

Waitress

Little Indian Restaurant
06.2019 - 02.2021

Waitress and House Maid

Heilala Holiday Lodge
04.2014 - 01.2019

Waitress

Emerald Hotel
01.2013 - 02.2014

Certificate Level 3 -

Ahopanilolo Technical Institute

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Lesieli Hoglund